Terminix reviews

3.0

40% would recommend to a friend

(2,015 total reviews)
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Alain Moffroid

27% approve of CEO

37% positive business outlook

Terminix has an employee rating of 3.0 out of 5 stars, based on 2,015 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Terminix employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Apr 4, 2021
Recommend
CEO approval
Business Outlook

Pros

CSR supervisors all seem really nice and willing to help you. They do really seem to care about the employees though, so that's good.

Cons

The entire company is EXTREMELY disorganized. From the techs all the way to the upper management. Outdate systems that have been due for an upgrade but keep getting pushed back for over a year, not just because of pandemic from what I'm told. When issues are brought up they are never actually addressed. The box of issues must be overflowing by now. the Accounts Receivable department apparently can't call customers about their billing issues when it's above CSR. Why? That makes NO sense to me. You know more about the issue then we do, contact the customer and discuss it with them! Apparently short staffed in every department which I don't get because everyone except techs are work from home now. Why are we short staffed? Also, constant scheduling issues.

1.0
Nov 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Recognized branding and a long ex history of treating employees well

Cons

They changed the entire incentive and reward commission structure just weeks after I came on and agreed to. Very much negatively affecting techs. The metrics always punish the techs despite there being multiple reasons for customer cancellations (such as double billing customers, or bad customer experience with call centers)

1.0
Apr 20, 2019
Recommend
CEO approval
Business Outlook

Pros

I have been working at Terminix full-time (More than a year) Pros The are very few other than a paycheck, which they can't get right all the time either! Cons Incredibly, overworked and expected to not be able to have a life. In a year, I have worked 6 days a week almost entirely, and then we were asked to volunteer to work Sunday too, are you kidding me!? Micromanaging to an insane degree. They can't keep employees and wonder why, yet it's so obvious. They overwhelm new hires, and even seasoned employees with using multiple apps and platforms, and ridiculous metrics the … Show More Advice to Management Let Tech's actually manage their routes, like you keep saying. If there is an issue like poor customer service or complaints then deal with those issues. Fix the technology issues!

Cons

You people are crazy to think that a technician can successfully complete 18 to 20 stops a day....yes we know it is all about keeping the share holders happy.

Viewing 34 - 36 of 2,015 Reviews

Glassdoor has 2,068 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if Terminix is right for you.