Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 10 reviews)); "Great hours ands good pay, PTO" ((in 5 reviews)); "Additionally generous Payed time off if accrued to be used." ((in 5 reviews)); "As a CSA, great bonuses!" ((in 4 reviews)); "Work independently and as a team player, be goal driven, earn great bonuses, structured onboarding plan, two weeks paid training, welcome bonus, quarterly bonus, strong support, great benefits, structured schedule, contest incentives, ability to work hybrid after 6 months, career advancement opportunities, referral bonus, accrue paid time off, on" ((in 4 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 7 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 4 reviews)); "• The salary and incentives are not competitive." ((in 4 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews)); "FAVORITISM, which might be considered as discrimination, often as age or in other ways is awful here, and might soon be an issue for human resources or taken to an outside, higher, level." ((in 2 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

114 reviews

5.0

Apr 6, 2014

Excellent for those wishing to obtain large amounts of office experience fast.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You are provided with 1-2 weeks company paid training depending on the project, you can work overtime if you want to it is not necessary though, you do get a wide range of benefits for full-time that is pretty good for a college student or someone in their first office job. Also, the employees are a very good group to work with. For the most part they are down to Earth, work hard, but know how to have fun.

Cons

The cons for this company would be the performance metrics. The metrics are grounded and fair, but if you have a stroke of bad luck it can hurt your standing with the company as well as your commission check. The starting pay isn't great. However, if you can do well in regards to metrics you are able to make a decent amount in commission. Also, the work is contract based. This means that if the company loses a contract they might have to lay you off if they don't have room on another project. CCS does offer cross project training and they do try to find spots for employees during labor reduction.

3.0

Apr 1, 2014

A stepping stone, nothing more.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Challenging work, I had a great boss who always had my back and found opportunities to highlight my strengths to others whenever possible. I learned a lot, but I credit that to my immediate manager, not to the company as a whole.

Cons

Pay is not competitive, benefits are mediocre, very little opportunity for upward mobility. The systems were always crashing and very limited in functionality. Lost many good people to higher paying jobs. Culture was kind of a downer...I mean, it IS a collection company, and the cut-throat nature of the industry carried into the day to day.

2.0

Feb 26, 2014

Just alright, Nothing spectacular

Account representative

Recommend

CEO approval

Business Outlook

Pros

Office right off the highway. Easy commute. Huge cafeteria but the food is pricey. If you need a job, they hire anyone with a pulse. Nice office space. Mediocre benefits. It's better than sitting home doing nothing. Decent training, but no management training.

Cons

Shift hours that you are required to work. People always talking about other people behind their backs. Some people don't belong here but get treated well because the know someone. They have a team of people who couldn't "cut it" in collections so they made them the micro-manager cops who silently monitor your calls and write you up for the most ridiculous things so you lose any chance of a bonus and possibly your job. You need to wear a hazmet outfit in order to use the women's bathroom, it is so disgusting. High turnover. Seen a lot of really good, knowledgeable, people let go for no apparent reason. They frown upon you being nice to customers which many of us do not understand. In same cases you will get written up for it.

Viewing 103 - 105 of 114 Reviews

Jobs at The CCS Companies

Customer Service Agent - Salem 2026

Customer Service Agent - Portsmouth 2026

Desktop Support Specialist