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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,363 total reviews)
avatar

David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
4.0
Mar 6, 2025

Company review

Recommend
CEO approval
Business Outlook

Pros

Pay Hours Management Work Workflow

Cons

Long hours Location Staff Cleaning Hard work

3.0
Mar 6, 2025
Recommend
CEO approval
Business Outlook

Pros

They like to promote within the company

Cons

Many of their restaurants are dirty and falling apart, but instead of really fixing them they keep spending money on opening new locations. The menu is too big and they don’t hire skilled cooks, which leads to a lot of quality issues. The kitchen staff can’t handle the volume and complexity of the recipes, which leads to stress for the front of house staff who is constantly apologizing to their guests.

2.0
Mar 3, 2025

I love cheese

Recommend
CEO approval
Business Outlook

Pros

Lots of cheesecake and good tips

Cons

Crazy customers and strict protocol lots of secret shoppers

Viewing 355 - 357 of 6,363 Reviews

Glassdoor has 6,513 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.