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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
2.0
Dec 14, 2008

The factory

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

opportunities for advancement are there if you voice your interest, if not then you will probably stay in the same position forever. Cheesecake pays hourly employees above restaurant industry average. They work well if your in school or need time off for medical or family reasons. Every shift worked one can recieve %50 off just about anything on the menu. cheesecake uses online scheduling which works very well when you want to pick up shifts for extra hours. They are often very busy which helps time move fast and making money alot easier. Each work group has alot of responsibility but never enough where an employee will feel overwhelmed.

Cons

When we were all first hired, managers were happy and excited. They often compimented you on a day work and how well you did. Giving lots of hours and long shifts. After a few months, things rapidly change and become complete opposite. managment plays favorites with certain employees, they do not believe in clock out times on schedules, they let you know when you can leave. Often managment says things but does not stick to them. managers are paid way too much! and often have extravagant outtings. Cheesecake prides themselves on promoting within, but employees soon find out that they often hire from the outside when it comes to servers,bartenders or bakery. There is no employee morale.

1.0
Nov 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Lots of room for growth, and the company is continuing to grow. Once you become a trainer you have the opportunity to do new restaurant openings. You get paid pretty well and it's an awesome experience. The food is very good.

Cons

Forget ever getting a weekend off again. Long Hours. The turnover rate is extremely high so you are constantly working with new people so it's hard for the team to form. There is usually a lot of inconsistencies between middle management. One manager may tell you one thing while another tells you something completely different. Pay should be better.

3.0
Jun 19, 2008
Recommend
CEO approval
Business Outlook

Pros

Great brand recognition, great culture, large organization with systems and processes in place. They are an industry leader, tasty food, methodical about every step, standards and quality are unparalleled at their volume and numbers.

Cons

Impossible work-life balance, internal politics, growing pains, movement towards mre bureaucratic structure, vulnerable to economic factors, stress, high standards

Viewing 6355 - 6357 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.