The Escape Game reviews

3.0

44% would recommend to a friend

(312 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

312 reviews
4.0
Aug 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, always felt very welcome and at home here. It was very professional and consistantly striving to be better. Great benefits, cannot complain. Decent wage despite the ridiculous Salary minimum of 50 hours. You could work another job at 50 hours and make a really good paycheck. I wouldn't recommend taking up any of the roles below Assistant Manager for too long. Some people genuinely care about you as a person while other will seek to use you and see how far you can go before you give push back.

Cons

They do their best to make sure the standard is upheld but they will gladly ignore the values and mission they talk so much about if it means making money. That's any business in America, but it's made even worse with the current situation going on and the companies brightest idea is the open up all their stores as fast as possible. Additionally, they made remote games, but just run them in the rooms the other people play on and it just puts the people who work for them at risk. I think they are willing to risk peoples lives if it means making money and that to me says a lot. They want to be a company like Disney, but they want to protect their brand and sculpt you into who they want you to be. The result isn't entirely bad, but if you want to be held to a higher standard, join the Airforce, you'll have a lot more opportunities. Lastly, if you expect to have freetime-- dont even bother. You'll be put "On Call" randomly on days that you are scheduled to work and give you less hours, or they'll call you in so much and completely at random that you hope there isn't traffic, or just stay nearby, IF they need you. Really disrespectful to the people who work for them honestly. Lastly, depending on which store you work at, each one has a vastly different leadership that all build the store how they want with some guidelines from up top... and my goodness, take your chance cause you may end up in a store that will scar you for life

2.0
Sep 29, 2017

Great Staff - Poor HQ Management.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers and GM. Everyone got along and truly cared for each other. I wouldn't have stayed as long as I did without the GM and those I worked closely with everyday. There's so many wonderful humans working for them, they're the best part of this company! Also, it was always so fun to see each customer leave so happy and felt good knowing you made someone's day.

Cons

HQ Management I feel care about two things... making more money and themselves. A LOT of favoritism and unless you fully commit and devote your entire life with blood, sweat and tears, you won't move up in the company. I have already turned friends away from working for them and still trying to find news jobs for my friends that are still there.

5.0
Jul 21, 2025

Great Company

Recommend
CEO approval
Business Outlook

Pros

Super flexible hours, professional communication and standards, fun environment to work in

Cons

strict uniform policy, and rules about what you can and cannot say while on the property. Can feel very helicopter parent and there is no room for personal expression unless you dye your hair or paint your nails.

Viewing 28 - 30 of 312 Reviews

Glassdoor has 313 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.