No opportunity for career advancement and absolutely no work life balance. The focus is so much on the customers as it should be, however to management the employees are the customers and there is absolutely no focus, strategy, balance and a lack of willingness to understand their employees concerns. The is a mass amount of turnover, continuously and management avoids the real issue. Surveys are done bi-annually to solicit feedback from the employees but you are manipulated into giving false info about your concerns and senior leaders, because it reflects how you will be paid and your success. Whenever an issue areas, you are told to creat a plan. Once you have a plan, they want you to create another plan to maintain that plan. It's a never ending pyramid of plans, that no one sticks to more than 1 to 3 months. Taking paid time off hurts you more than anything due to the workload and the constant understaffing. There is never a focus on anything until it becomes a huge red flag issue, their is no proactive planning or troubleshooting. Accountability goes about as far as the analyst, never management. It surprises me that the claims departments have such a trend in loss of talent and turnover and no one has taken time to look for the deeper issue. Salary is fair but poor in comparison to competing companies and extremely low for the amount of work and time required. Also, last thing and finally. The recruiters are terrible, absolutely terrible. If you apply for a job that you are beyond qualified for, you may or may not receive feedback or a response after they've already filled the position you interviewed for. Something has to change, because this department is destroying The Hartford brand. This is a great company with a lot of perks. Stay away from any direct claims position. You have been warned.
