Pros
Pay and benefits are good
Cons
For the first year and a half. I loved my job. Even though the hours were not the best, the pay, benefits and culture at that time were worth working late hours. I even did 12 hours days regularly during Covid. Over the last year there has been a significant change in culture. Nurses are expected to maintain extremely high survey results that have increased, making it harder to stay within the parameters which allow the possibility of advancement, raises and bonuses. Even though the company has done better this year than the previous year, bonuses and raises have been cut. In the past, they supported stretch projects, involvement in work clubs and opportunities to help secure advancement in the future. However, now that is not the case. In the past, nurses were praised and rewarded for the care that we provided to employees going through extreme health problems needing to start claims. Now we are penalized for not asking sick people to take a survey at the end of the call. Even though the pre-recorded message states that there will be a survey at the end of the call. It can be very awkward to ask somebody that is very sick to provide a response to a survey, especially after someone has suffered the loss of a loved one. In communication with management, the main focus is on meeting your numbers and metrics. It used to be about taking care of the employees of the companies that The Hartford services. Instead of fixing the problems that exist currently they are seeking to hire new nurses. Many nurses have left the company, transferred out in the rare case that there is an opportunity for advancement, or are out on leave of absence due to job related stress. I used to be proud to be an employee of the company, but now I am writing a review in the hopes of helping other nurses get a clear picture of what is currently happening within the company. The pay is wonderful but not at the cost of your mental health. The micromanagement is at an all-time high. There is a lot of turnover with the team leaders and instead of focusing on employees strengths and development they nit pick you. There is little to no movement out of the call center since you are not given the time to work on your development. They view you as replaceable. They hire people offshore who have little to no training and transfer unnecessary calls to nurses. And if you don't take those calls or transfer them over to a customer service rep, you are reprimanded. Also, you spend a good majority of your day taking inquiry calls and in the case of myself and many other nurses, we were not trained to take the type of calls that we take the majority of the time. I would advise somebody looking to work for this company to do some soul-searching and read other reviews prior to submitting an application.
