The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Sep 19, 2019
Recommend
CEO approval
Business Outlook

Pros

You will learn how to play the game of “sucking up” to be promoted! Being educated and bringing knowledge to the industry is not needed. It’s more about who your friends with and what boss your kissing up to during that time! YES... Friday and Saturday you get free bagels. Monday’s free lunch Cupcakes and pizza once a month BUT... when it is free food day the cafeteria is a total zoo. Most definitely is a safety hazard with the numbers of people fighting over a seat... I’d much rather have more money or a better management team then free food....

Cons

At first it seems like a pretty good job that can potentially become a career. After a few weeks you are expected to hit a ridiculous goal. I promise your eyes, back, and shoulders will be killing you after 6 months. Everyday for 8+ or 10+ hours you sit at your tight desk with terrible lighting and process items all day long. The goal is constantly being raised for no reason. Because of this, it forces copywriters to rush to hit the goal causing mistakes and sloppy work. ( That’s why Therealreal.com is a mess and filled with grammatical errors ) Not every item goes through the authentication department.... like they market... MOST of the product is being “authenticated” by a team of copywriters that only have experience in a retail store. Most of these people have 0 training in luxury fashion besides the 50 slideshows that are constantly being emailed to them from the authentication managers. On top of authenticating every single item, you will be expected to price and add collection information if you can find it on GOOGLE... The management team is a bunch of childhood besties; especially the directors. You literally have no one to confide in when things aren’t right. You will be treated unfair after you open up. Promotions and raises are made up out of thin air and given to uneducated/ unqualified individuals.... Promotions overall are handed out based on ‘enthusiasm, style and grace’ rather than knowledge and what that person brings to the table... and that’s just in the copywriting department, the receiving team is another problem.

1.0
Aug 8, 2019

RUN!!

Recommend
CEO approval
Business Outlook

Pros

Some very intelligent people working here decent benefits

Cons

Severely mismanaged. Claims to be green but waists more paper than any company I know of. Lack of systems requires excessive use of paper that just gets tossed. No operational sense and the owner is all about appearances and not about infrastructure. Still working as if they are in the early 90’s but expect miracles and efficiency. There’s a reason why there are so many horrible reviews and so many people leave

1.0
Aug 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Good health insurance and PTO

Cons

This place is like a dark dungeon with no natural light, poor air circulation, and bathrooms that flood and smell like decomposing bodies. The corporate culture is similar to that of high school but worse. There are very few in upper management positions that have actual experience to make them qualified. Don’t waste your time with this dump!

Viewing 58 - 60 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.