The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
May 4, 2020

Continuing Layoffs

Recommend
CEO approval
Business Outlook

Pros

Working in luxury can be good during boom times!

Cons

Multiple waves of firings alternating between contractors and full-time employees which has reached over 20% of both. The company is hiring for positions while it is laying off at the same time it is recruiting and it is killing moral. The criteria for lay-offs aren't clear as many employees have laid off shortly before their vesting period (11 months). Nearly no HR or recruiters have been let go, but at the same time more and more employees are being let go. The average tenure is short, working here is like russian roulette.

2.0
Apr 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Very smart coworkers and contractors that offer lots of exposure to cool computer vision and state of the art machine learning work that you won’t find in most other places.

Cons

High pressure environment at times. Shiny object syndrome at the top that causes a frustrating, never ending change of platforms and tools, delaying time to market. The business had cash flow problems even before covid and the recent round of layoffs.

3.0
Mar 11, 2018
Recommend
CEO approval
Business Outlook

Pros

-Good benefits (which can be hard to find for creative people looking for artistic careers, so this is a huge plus) -Paid time off (but sick leave and vacation leave is not separate) -Free shuttle to and from the bart station -Free food ($50 lunch credit every month and bagels on fridays) -The job itself is visual, so you can listen to music, audio books, podcasts and etc.

Cons

Low salaries - The cost of living in the city is ridiculously high, the job isn't easy, and it requires extensive training. It's a job that takes a lot of skill and talent, but the pay does not adequately reward the skill sets required or compensate for the cost of living in the Bay Area. Mandatory overtime week - At the end of every month, we all have to work monday-saturday. Having a one day weekend is widely disliked and horrible for morale. Recovering (mentally and physically) from overtime weeks takes a while, and is probably why people are always sick. Scheduled breaks - Until recently the company was flexible with the two (paid) 15 minute breaks and one (unpaid) 30 minute lunch break, which could be taken as needed. Some people would take three 5 minute breaks just to get up and move (since we sit in a room with no windows all day), or add their 15 minute break to lunch. But now our breaks must be taken at a scheduled time together. Everyone was unhappy with this decision because our freedom (which was one thing that people really liked about this job) was taken away, and it felt like we were being treated like children. We were told this was implemented because there are too many of us to keep track of, but that's bs because many of the larger departments don't have synchronized breaks. Safety - For months employees have been complaining that there are no lights in the parking lot. The workplace is located in an isolated area, and parking is behind the building. People have to use their phone flashlights just to get down the stairs. Not to mention cars have been broken into and strange people are sometimes seen lingering in the parking lot at night. Warehouse physical work - When the warehouse workers need extra help (which is a rare occasion) we are asked to “volunteer” to work there. Those who do not volunteer are made to feel like bad employees.

Viewing 82 - 84 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.