I was with TRR for almost four years, pre and post IPO. Pre-IPO the company was so fun and had a great startup, hustle, scrappy, get-it-done mentality. Post IPO everything went downhill. The word micromanagement doesn't even begin to cover it.
Quite frankly, TRR does not value people - consignors or team members. Sales team members are treated like a machine and expected to perform like one. Your quota and shipped units are the only thing that matters. The only thing TRR is looking out for is the bottom line. Don't expect a culture of work / life balance or creativity, sharing, growth, or building people up. The Concierge team positions are a complete dead end.
I asked my managers multiple times for introductions across different channels to help me move up or even laterally within the company and was told to "look on the internal job listings board."
Some team members and managers cheat the system to inflate numbers.
It does not matter if you are a people person, have great client facing skills, or even have a knowledge or background in fashion. They will absolutely hire you if you have Salesforce experience and will cold call though. That's truly all this job is now.
Mid-level management are robots. They impact zero change. The regional directors do impact some, whether good or bad. There are some bad eggs in very high leadership positions which trickles down and really speaks to the toxic culture.
Most importantly, it's nearly impossible to make your monthly quota to make any commission. You work sun up to sun down to ship units, (in my case driving across an entire state) and even if you ship over 100% to the units quota, it is unlikely you will make your points quota. The company does not emphasize (or even train that well in onboarding) that this metric is the higher commission payout for reps because the velocity of items selling on the site is what they care about most. High value items take time with consignors and take longer to sell on the site. TRR does not care about building relationships with consignors to acquire high value pieces. They frankly don't have time.
