The RealReal reviews

Those presently in middle management were promoted over and over again before the IPO, resulting in entry/mid level people reaching great heights with ease. Once IPO occurred, they were out of their depths; lacking the ability to manage up, say no when appropriate, spot large obstacles that would gravely affect the business, poor people planning, poor retention for hard to fill jobs, saying yes to irresponsible growth when they cannot fill the roles, to name a few. There is a great lack of accountability in middle/upper management for the length of time it takes for items to go live on the site which results in customers yelling at sales team members, experts, and customer service representatives. We are all so bogged down by operational and customer service issues, that it makes it hard to do our daily job (which we already have unrealistic goals). It is tiresome to be yelled at all the time, with no solutions being presented for future change that could potentially ease our stress. We are simply urged to buckle down when times get tough and the goals are unrealistic in the sales and expert org with no upper management chipping in and getting their hands dirty with the rest of us. When teams are constantly met with unrealistic goals that they do not or cannot reach, it is demoralizing. The culture needs a revamp and someone to inspire us to want to work for the company. As it stands, we cannot meet the needs of the consignor or the purchaser, there is only hope for a select few for upward mobility, the length of time it takes for product to get on the site is getting even longer, and more errors are being made from all teams likely due to burnout. The pay may be enticing from this company, but it can come at a tremendous cost to one's mental health.