The RealReal reviews

2.9

35% would recommend to a friend

(1,599 total reviews)

Rati Sahi Levesque

70% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,599 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jun 22, 2025
Recommend
CEO approval
Business Outlook

Pros

coworkers are great positive atmosphere

Cons

Backstabbing upper management, terrible direction

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The RealReal Response
10mo
We appreciate you sharing your experience and glad to hear that you enjoyed the positive atmosphere surrounding our employees. We acknowledge your frustration regarding directional challenges and are always working to improve our management from the top down. If you have any additional insights or specific feedback, please don’t hesitate to contact us at https://therealreal.allvoices.co/.
2.0
Jun 21, 2025

Held together by duct tape

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay for Manager & above is great and benefits are good too.

Cons

Sr leadership has been there 8+ years. They need new operations leaders. Period.

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The RealReal Response
10mo
Thank you for the feedback! We are happy to hear that you enjoyed the benefits and compensation related to your position. At the RealReal, we recognize that leadership plays a critical role in shaping our culture and driving success. We’re actively working to strengthen communication, transparency, and support across all levels of leadership, and feedback like yours helps guide those efforts. If you have any additional insights or specific feedback, please don’t hesitate to contact us at https://therealreal.allvoices.co/.
4.0
Jun 20, 2025
Recommend
CEO approval
Business Outlook

Pros

"Working as a Client Service Specialist at The RealReal has been an incredibly rewarding experience. The company fosters a collaborative and supportive environment, where teamwork and client satisfaction are top priorities. I truly enjoyed helping clients navigate the consignment process, answering their questions, and ensuring they had a seamless experience from start to finish. The RealReal provides excellent training and resources, which allowed me to deepen my knowledge of luxury fashion, authentication, and resale trends. This expertise helped me build trust with clients and assist them in maximizing the value of their items. The fast-paced, dynamic nature of the role kept me engaged, and I loved the opportunity to problem-solve and personalize solutions for each client. What stood out most was the positive company culture—leadership encourages growth, and my colleagues were always willing to collaborate. If you’re passionate about luxury fashion and delivering exceptional service, The RealReal is a fantastic place to work. Highly recommend this role to anyone who enjoys client interaction and a vibrant, fashion-forward workplace!"

Cons

"While the role is dynamic and engaging, the workload can be intense—especially during peak seasons. Handling a high volume of client inquiries and consignment requests requires strong multitasking skills, and at times, the pace can feel overwhelming. Time management and adaptability are key to thriving in this role."

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The RealReal Response
10mo
Thank you for taking the time to share your positive experience! We are delighted to know that you enjoyed working with clients actively engaging in teamwork. It is our priority to ensure that the company culture at The RealReal remains supportive and uplifting. Feedback like yours is critical in helping us identify where we need to do better in areas regarding workload intensity, high volume influxes, and process efficiency. If you have any additional insights or specific feedback, please don’t hesitate to contact us at https://therealreal.allvoices.co/.
Viewing 91 - 93 of 1,599 Reviews

Glassdoor has 1,666 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.