The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Sep 27, 2019

Operational mess

Recommend
CEO approval
Business Outlook

Pros

See some interesting products come into inventory. I'm an advocate for recycling and sustainability.

Cons

Lots of turnover with operations. Leadership is rarely even at the warehouse. Meanwhile we are trying to cobble together various inventory and warehouse systems to help "automate" a supply chain that is massively human capital intensive and cannot be handled by machines. Upper management has no grasp of this reality and blames the constant service shortfalls on ops when in fact they've set totally unattainable goals and made unrealistic promises to customers and probably their bankers too. The whole business model is totally flawed. It is painfully obvious at the ops level, hence the low morale and insanely high turnover. Lower level turnover has gotten really bad lately as management has cut wages from $25 to $15 to save money when they realized they we can’t automate and handle increasing volumes as they’d hoped. At one point last year it was rumored internally that we were going to close down. I’ve worked at multiple logistics companies and RealReal is an unfixable mess.

1.0
Nov 5, 2018

Shady HR Practices

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great concept! Should have been a great opportunity for someone to run and develop their own business in the marketplace.

Cons

I was offered job and then job was rescinded based on poor HR practices conducted personally without my permission.

1.0
Oct 28, 2018
Recommend
CEO approval
Business Outlook

Pros

If you love being surrounded by all things fashion this is a space filled with it.

Cons

Lack of advocacy for employees by management and HR, no room to express how you feel or what can be improved. Disorganized, repetitive, very cliquey, lack of authentic communication across all levels of management, “startup growing pains” masks that there is something fundamentally wrong with the way things are run. The only team who seems connected and has fun, are boisterous and you can feel the creative energy flow comes from the Authentication Team (who is among the most cliquey)!

avatar
The RealReal Response
7y
Thank you - we truly appreciate and value your feedback as this provides us with ways to grow. Please know that this was seen and read by our HR team who truly care for all TRR employees! We will take this and learn how to do better. If you have further concerns you would like to discuss, we welcome you to speak with us directly so we can understand how to further support. Thank you for all that you do!
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Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.