The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Mar 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Subsidizes lunch Free bagels on Friday and Saturday Flexible work schedule

Cons

Worst place I've ever worked at. There's a reason why the reviews are as low as they are and why this company has never made it on the list of best places to work. Management is the worst, especially the manager of the authentication(formally copywriting) department, he does not take an interest in his employee and basically just stays in his office all day and has his AM's handle everything. The quotas are unrealistic to hit, the proof is in the fact that there is a high turnover rate and only about less than half of the copywriter hit their goals. if you need further proof look at the article CNBC did where previous employees spoke up about almost everything. When you go to management for help, they will only be willing to train you in another category that might be easier for you if you are one of their favorites. The CEO Julie is either delusional about what's going on or she does not care. They truly make you feel as if you don't matter and you're just a number. In November we had a focus group where are of the copywriting employees expressed their concerns of the company and the things that they wished to change but it was all for nothing as the things that were at the top of our concerns ( lower quota, mangers that actually cared, etc) were not changed. It's as if they did that for us to shut up for a while. The managers constantly lie and trick us about incentives that they will give us if we meet our goal just to later backtrack. Oh and don't expect HR to care either, I had a concern and the manager, told me he would talk to me about it once he looked into it and never did. BTW if you have allergies to pet dander, dust, etc do not work here, it's super dusty and the clothing that you have to SKU often comes from people who own pets. You will literally have to take a pill every day.

1.0
Feb 8, 2020

Best of Luck.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- You can have your phone with you throughout the day. - Work independently (post training). - If you focus on hitting your quota, no one will bother you. - Free lunch/Free bagels once a week. - Decent benefits package.

Cons

- Poorly lead management. - Managers smoking on duty, never around to help. - Terrible HR department. - High turnover rates. - No consistency with rules/regulations. - Favoritism with promotions. - No sense of team. - Fake merchandise. - Fluctuating work hours dependent on product flow. - Low pay. - Long hours. - High work-injury rate. - Unhealthy food options in cafeteria. - Higher ups with poor social skills (they don’t know how to talk to people).

1.0
Oct 16, 2019

Run fast

Recommend
CEO approval
Business Outlook

Pros

Seeing the interesting fashion that comes in on consignment! Celebrity clientele

Cons

PAY!!! No employee perks or discounts, Work life balance is terrible , communication between recruitment and actually in store leadership are not consistent. So many things you are told/ offered changes when you actually start working. This position does most of the work in the store and the least paid helping every single department with sales, scheduling appointments, even the cafe sometimes, handling returns, ALONG with the actually customer service role. Management is catty and talks to everyone about your performance but you do the whole development thing or feedback doesn’t exist. If you express your concerns about the job you’re actually encouraged to quit so it seems like there’s not changing any of these cons anytime soon. There’s no structure here if you’re like myself used to working in more structured companies this is not the place. It’s a new company obviously and has a lot of work that needs to be done I’m currently in my last two weeks resigning soon. Stylist aren’t actual stylist (sales associate) I would apply there more pay hourly and bonus and less work to do in this role.

Viewing 97 - 99 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.