The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 11, 2021

Honestly terrible

Recommend
CEO approval
Business Outlook

Pros

I met some great people along the way. It was also fulfilling to contribute to a sustainable business model within fashion.

Cons

I have been sexually assaulted twice in my life: once as a child and again as a teenager. So when I was told the virtual sales team I belonged to was being dissolved and I was being transferred to an in-home position, I let leadership know I wasn't comfortable doing this as it would require me to conduct one-on-one appointments privately in clients homes. I asked to be moved to any other team (inside sales, trusts and estates, vendor, sales ops, marketing, talent and development) but was told they would not move me and this role was my only option. Unfortunately, this isn't a company where "no means no." Human Resources reached out to let me know they were opening a multiple-weeks-long accommodation case and I would be required to do the in-home role until they reached a conclusion on what to do. I was also told I needed to provide medical evidence proving my assaults. Luckily, I've been under the ongoing care of a medical professional who already knew about the assaults and was happy to write a letter stating he advised this role would be harmful to my mental and physical health. Despite having this letter, which HR should have never required me to provide, I was given 45 days to find another role before they terminated my employment. Keep in mind I was already told there was no other role available in the company. Additionally, I was told I would be required to pass all in-home appointments to teammates while I maintained the same quota. Since in-home appointments are a large portion of this role, this severely impacted my performance and resulted in a loss of wages. I threatened legal intervention via the EEOC of the United States on the basis of sexual harassment, discrimination, wrongful termination, and loss of wages and was only then told I wouldn't be terminated after 45 days and they would look into moving me to another role. HR and senior leadership then rushed me to another team. The handling of this entire 5-week case has been dehumanizing and humiliating as I've been required to explain my assaults and have had my employment threatened because of it. I never asked to be part of this in-home team and was given no other option until I threatened a lawsuit. This experience has also made me relive the assaults, which I've worked so hard to put in the past. I blame senior leadership, which is in over their heads. Their inexperience and inhumanity shows with how they treat employees as disposable with no regard for their well-being. Today I'm thankful to say I quit after accepting a job offer elsewhere. I hope other survivors who work at The RealReal do as well.

avatar
The RealReal Response
4y
We were disheartened to hear about this situation and we appreciate your willingness to share your experience openly. We take this seriously, which is why we have invested time and resources into conducting a thorough review of this matter and our processes. It’s important to us that everyone at TRR feels safe and supported. Please reach out to me directly, as we are always looking for ways to improve our employee experience. We also recently introduced a tool, All Voices, to make it easier for employees to anonymously and safely report issues in the workplace. This is another important step as we continue to build our culture and make TRR a place where all employees can feel they belong.
2.0
Oct 26, 2020
Recommend
CEO approval
Business Outlook

Pros

A fun company purpose, great benefits - USED to be a job where you could easily balance work/life and achieve monthly goals to increase pay, but all has completely changed.

Cons

Sales team job roles were completely changed, increasing work load by 50%. Monthly goals continue to sky rocket, (during a time of a global pandemic and proven lack of client interests) making it impossible to reach healthy numbers and gain commission. The expectation is to work 24/7 - and a job where the highlight was building client relationships and having a dynamic work day, became a robotic "salesly" desk job, where daily outreach to clients is microscopically being managed. Management doesn't listen to reps, and continues with a false sense of positivity that adds stress. Do not take days off, or you will be even farther from achieving your already impossible goals.

1.0
Apr 26, 2020
Recommend
CEO approval
Business Outlook

Pros

good place to work if you're politically favored or if you can create the illusion that you're action-driven. merit/talent optional.

Cons

whoever said this was high school all over again should have said middle school. if you fall out of favor (for any random reason or perception) you'll get ostracized and get shoved aside fast. comp sucks too - salary and bonus in many roles are below market. i also heard they gave all their covid layoffs only 1 week severance - that's just mean.

Viewing 94 - 96 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.