The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Nov 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Treat day is on Wednesday. This is when HR has dessert catered and is probably the only time you'll see a majority of the employees happy...and this only lasts the 30 minute lunch break.

Cons

If you enjoy giving up your entire life (and I am not exaggerating here) to working at a place where everyone takes themselves too seriously and can't seem to get any team organized, then this is the place for you. Employees are warned during their orientation on the first day that it is pretty much impossible to get days off during the last half of the month due to an overwhelming amount of shipments and sales goals needing to be met. That is understandable but expecting your employees to work 10+ hours a day 6-7 days a week on top of that is unjustified. No task ever seems complete, even working into the wee hours of the night on finishing up projects and quotas. Training was awful as I had to shadow the girl whose job I was taking over for a week. She was not the best at training as she was really bad in giving any directions or laid out how to approach the daily job activities. She was promoted and continued to bully me in her higher position. Very high school to the point that I could not handle it. Their is also one senior manager who is in a position that puts him in charge of 20+ employees and he is the most misguided, UNPROFESSIONAL and unexperienced manager I have ever worked with. I dealt with his intolerance and racist ways for only three months before I had no choice but to quit because he had been there since the beginning of the company. His seniority ruled over my complaints and I have never been so disappointed by a workplace before in how they dealt with this. It really says a lot about their ethics...or lack thereof. I also agree with other reviews that the executives and senior managers are a little delusional in the fact that they have such snobby attitudes, reminiscent to those seen in The Devil Wears Prada. You are not Vogue, the RealReal. Just because Chanel bags and Birkins come in and out of the warehouse does not make this place worthy of the attitude and ego that float among the sweaty, hot warehouse located in the ghetto of San Francisco.

1.0
Oct 16, 2013
Recommend
CEO approval
Business Outlook

Pros

- Company is growing - Company is growing fast - Most of the employees are very nice and approachable - Catered lunch on Monday, ice cream on Wednesday and bagels on Friday - Friday evening happy hour

Cons

- The CEO and senior executives routinely badmouth employees within earshot - The CEO routinely berates employees in front of the entire company (open seating on mezzanine) - Communication is poor - Environment is political - The ability to be creative is minimal at this stage of the company

1.0
Nov 19, 2021
Recommend
CEO approval
Business Outlook

Pros

There aren't any pros to this company or the team.

Cons

Terrible processes, compensation, and leadership on the recruiting team. People hired into management and Director roles who are not even qualified to be a Lead. Executive Leadership doesn't know how create, foster and retain talent. More so, Executive Leadership doesn't know how to identify great talent, they are more concerned about filling an empty seat with anyone who will accept the terrible pay. The People Ops team is terrible, they want everyone else to do their job for them. Terrible follow up, don't attend meetings that they put on your calendar, and they take days if not weeks to respond to an email. Leadership on the People Ops team is some of the worst I have ever worked with. More than 70% of the recruiters have resigned within the last 90 days, and some how, leadership still have their jobs.

Viewing 91 - 93 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.