The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Mar 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are a big plus. Friendly management

Cons

Not transparent about salaries across categories. Not consistent

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The RealReal Response
1y
Thank you for sharing your feedback! We’re glad to hear that you appreciate the benefits and find management to be friendly and supportive. We also understand your concerns regarding transparency about salaries, and we agree that consistency is important. We are always working to improve communication around compensation and ensure that our processes are clear and fair for everyone. Thank you again for your valuable insights. If you’d like to discuss any of this further, feel free to reach out to trrfeedback@therealreal.com.
2.0
Mar 7, 2025

Toxic environment in sales

Recommend
CEO approval
Business Outlook

Pros

Flexibility, in control of your schedule, wonderful coworkers

Cons

Toxic attitude from bosses that view sales reps as numbers on a screen, not people. There's no explanation as to "why" - you're just expected to do what you're told without asking questions. If you fall behind 3 months in a row even if it's not your fault (goals too high, slow season or you have an unfair client database), you are put on PIP. Bosses come up with new things for us to do every week and are not consistent. Just when you make a goal, they set the bar higher. Company is in a lot of debt and they act like it - the pressure is high and in all the wrong places. My health suffered while working there. I do not recommend.

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The RealReal Response
1y
Thank you for sharing your feedback and providing such detailed insights. We’re glad to hear that you valued the flexibility, your coworkers, and the autonomy over your schedule during your time at The RealReal. We also appreciate you bringing up your concerns regarding the sales environment. We recognize the importance of creating a supportive and positive culture for our teams, and we take feedback like this seriously. We are constantly working to improve communication, management practices, and the support we provide to our employees. We truly care about the well-being of our team members, and we’re committed to improving retention and ensuring a healthier work environment moving forward. Thank you again for your feedback. If you'd like to discuss your experience further, please feel free to reach out to trrfeedback@therealreal.com.
5.0
Mar 4, 2025
Recommend
CEO approval
Business Outlook

Pros

easy, relaxed calm enjoyable sales

Cons

remote, calls text and emails

avatar
The RealReal Response
1y
Thank you for sharing your experience! We’re glad to hear that you enjoyed the relaxed and enjoyable sales environment. It’s great to know that the role provided a positive experience for you. We also appreciate your feedback about the remote work setup and the nature of communication. We’re always working to improve the remote experience and ensure that our teams have the support they need. Thank you again!
Viewing 115 - 117 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.