The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Sep 19, 2019
Recommend
CEO approval
Business Outlook

Pros

The only good thing to come of this job was meeting some very great people. My fellow photographers and I grew close because day in and day out we had to survive the most toxic and abusive workplace of all time.

Cons

Where to even begin? First of all, the business model of TRR is impossible to scale. The fact that they were able to swindle anyone into investing into this horrible idea is mindblowing. The lack of scalability, coupled with a completely baffled and lost management team, is the sole reason this place is a hell hole. Allow me to explain. Every single item that is for sale on the TRR website must be INDIVIDUALLY received, priced, have copy written, then photographed from multiple angles, then those photos must be retouched and edited. Every single one of these steps must be undertaken for EACH ITEM. This means that when the time comes to ramp things up, and all of a sudden each day sees an intake of 100,000 or more items.... well, that means the peons (meaning everyone) must work around the clock, no days off, to meet the demands of a suspiciously blissed-out executive team. Also, I should note, full disclosure, when I was a photographer there I was making $27/hr, which is pretty great, and that's why I stayed 3 years. Well, everyone that was hired after me made only $15/hr, which the executives should feel ASHAMED of. This job is not worth that. I wouldn't even return for my original pay. Ever. This place is a shining example of the 1% taking full advantage of those less fortunate than themselves.

2.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

The people. I stayed 3 years because my co workers were amazing team members who later became amazing friends.

Cons

Where should I even start? Should we talk about how employees no longer get any Holidays off? What about the part where employees are paid below a livable wage for the Bay Area while management continue to raise quotas and expectations with NO pay raise. How about the part where people were once forced to work in the warehouse (that had literal SMOKE and hazardous air quality) during the massive paradise fires? Talk to HR? Oh you mean the HR that is constantly rubbing elbows with management? Ha!! I’d have more success talking to a brick wall.... My coworkers and I would laugh all the time and think to ourselves this literally can’t get any worse and yet somehow it always did. It was never surprising when someone put in their 2 weeks or had a mental breakdown and quit on the spot as working conditions continued to worsen over time. A manager said to me once, “eh, everyone is easily replaceable. If they don’t like it here we can just find someone new.” Yup, you read that right... you’re literally just a number at this company. I finally decided i had enough this year and got a new job. I didn’t realize how toxic the environment was until I started my new job and realized there are companies out there willing to celebrate your successes and reward you for your hard work. What a concept huh? DO NOT TRUST THE POSITIVE REVIEWS. They are written by managers and HR to attract applicants because they are getting desperate.

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Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.