Does The RealReal pay their employees well?

According to anonymously submitted Glassdoor reviews, The RealReal employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at The RealReal. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The RealReal?

34% of The RealReal employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The RealReal 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at The RealReal?

Account Luxury Manager (99) , Luxury Manager (67) , Authenticator (66) , Account Manager (51) , Copywriter (51) , Photographer (51) , Photo Production Assistant (39) , Manager (27) , Group Manager (17) , Resales Specialist (17) , Sales (16) , Valuation Manager (16) , Business Development Representative (BDR) (14) , Senior Software Engineer (14) , Customer Service Representative (13)

What are the pros of working at The RealReal according to real employee reviews?

"good benefits and thats about it" ((in 90 reviews)); "Great for people who are genuinely interested in getting to know their community." ((in 79 reviews)); "Great opportunity and coworkers to join the team!" ((in 51 reviews)); "There a a great culture and a lot of freedom" ((in 32 reviews)); "I think offering free food is what makes them think employees will last longer and they're right!" ((in 19 reviews))

What are the cons of working at The RealReal according to real employee reviews?

"The quota kept changing expectation to work Saturdays Poor management more of a customer service role than sales" ((in 155 reviews)); "Letting a bad manager continue working and become a bigger liability." ((in 81 reviews)); "horrible upper management, micromanaging...essentially a company run by twentysomething women who believe they are at a fashion house when in reality we're selling used womenswear." ((in 44 reviews)); "No work life balance at all! Worked 7 days a week 8+hours a day." ((in 38 reviews)); "HR and senior leadership then rushed me to another team." ((in 37 reviews))

What are employees saying about The RealReal layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The RealReal layoffs and their outlook for job security at The RealReal in 2026.

What are the top reviewed The RealReal locations?

New York , San Francisco , Secaucus , Perth Amboy , Los Angeles , Phoenix , Brisbane , Chicago , West Hollywood , Atlanta , Washington , Dallas , Jersey City , Houston , Newark , Austin , Miami , SoHo , Newport Beach , San Jose , Boston , Elizabeth , Virginia Beach , Irvine , South San Francisco , Las Vegas , Philadelphia , California , Tampa , Midtown New York

The RealReal reviews

2.9

34% would recommend to a friend

(1,599 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Work/Life balance

2.8

Culture & values

2.8

Compensation and benefits

2.5

Senior management

2.5

Career opportunities

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,599 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Sep 29, 2017

No Room for Improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fast-growing company, good transportation for employees.

Cons

Working environment can be a bit suffocating, HR department fails to acknowledge young talent and adamantly adhere to the work-your-way-up process. Management is a huge mess.

The RealReal Response

8y

I do think we have room for improvement, and I would say our #1 criteria in hiring is for passion, commitment, integrity and kindness--we very much hire many, many people with almost no "experience", but who are amazing in their attitudes. It's our mission. Thanks for taking the time to write, and I would hope you would let us know your concerns in person so that we could understand more.

1.0

Sep 28, 2017

The amount of FAKE reviews on here is alarming. TRR is a horrible company to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good starting point for someone who wants to move out of retail/customer service industry. Definitely a hands-on learning experience, stay for a little while and move on. Free bagels on Fridays, catered lunch during overtime week, $48 grubhub credit each month (perks are lacking in comparison to other startups)

Cons

The work is tedious which may not be for everyone. NO company culture, generally a negative work environment. People crying in the bathroom/parking lot is a daily occurrence. Shuttle service is overcrowded and unreliable. Managers are not trained how to actually do the job required of the depts they manage, so if you have a question about your work TOO BAD your own manager doesn't even know the answer. NO work/life balance. In addition to required overtime week, you are are NOT ALLOWED (is this even legal???) to leave work until to you meet your goal, and you are ONLY allowed to leave early unless you EXCEED your goal (so the reward for meeting what's expected of you each day is... more work) No wonder People are quitting left and right and everyone else is looking. This place burns you out and then replaces you. Catty, high school environment. Popular/"fashionable" people are favored by management. Despite the many complaints, HR does nothing to change the deep rooted problems at TRR. Instead they have job fairs and hire more people to make up for the turnover.

5.0

Sep 19, 2017

Amazing environment

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

The entire New York team which consist of about 50 people is in one open office. This allows for great communication and a friendly, open environment. Not to mention they always hav great snacks and bagels on Fridays

Cons

The days can be long

The RealReal Response

8y

I agree, the NY team is amazing...and everyone works super hard. Thanks for your review.

Viewing 1450 - 1452 of 1,599 Reviews

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Jobs at The RealReal

Fashion Product Handler- Photo

Fashion Product Handler

The RealReal

The RealReal reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No Room for Improvement

The amount of FAKE reviews on here is alarming. TRR is a horrible company to work for.

Amazing environment

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