The RealReal reviews

2.9

34% would recommend to a friend

(1,599 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,599 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jul 25, 2017
Recommend
CEO approval
Business Outlook

Pros

need a 5 word minimum to move on to cons...

Cons

...Do not apply here it is a cesspool of unqualified so called 'fashion foward' individuals playing dress up. Set your sights for better then this, and look elsewhere this is not the place for you if you really want to get a fashion career started. Even if this just something temporary, don't punish yourself. A day in this place feels like 4 years in high school. I would go further but it seems all the other hundreds of negative reviews pretty much cover it.

avatar
The RealReal Response
8y
I am so sorry this was your experience. Perfection we are not, but we very much want to hear from all of our employees so that we can improve. I also feel bad that you were so unhappy for more than a year, and wrote twice on this site...I encourage people to speak up at work as well to be heard.
5.0
Jul 21, 2017

Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is growing - fast. Everyone is busy, and working hard to better the organization as a whole. The RealReal plays a part in a few different industries/categories: Fashion/Retail (Luxury Products), eCommerce, and sustainable products (a way to repurpose/recycle products). Each person hired in does not have to fit into all categories simultaneously, which gives everyone a fair shot to prove themselves in a role they are interested in. On the same note, everyone hired in really does have a specific purpose with their team and overall end goal with the organization, so you really get to see the contributions you make. From the time a consigner hears about us, speaks/meets with us, and their product is put up and sold on the site; there is someone in the process that played a big part in making it happen. You get exposure to all sides of the organization - everyone is involved We get to look at beautiful high end products, and meet/network with great people. Overall, there is a lot of opportunity for career growth and personal advancement.

Cons

We move fast - and sometimes that's overwhelming. We are still in start-up mode - again, we move fast, and what's more: you've got to be able to make efficient decisions on your own. Even with all the people we are bringing in, you're still acting as an independent contributor because of the fact that each role is so specific and often crucial in the consumer experience. Structure is still being solidified - in 6 years, we've seen some tremendous growth. To account for the growth, the organization is outgrowing old processes - which sometimes can cause disruption in your day-to-day work flow depending on how long you've been with us. It's normal to see in fast-growing companies, but can be difficult to juggle/manage.

avatar
The RealReal Response
8y
Thanks for taking the time to write of your experience, and yes, we have growing pains and are always in a learning mode. We welcome feedback, and know we ask a lot of people, and also give a lot of opportunity.
1.0
Jul 5, 2017

Such a disappointment...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone alumni of TRR I speak to always has the same thing to say, from the East Coast to the West Coast, "I had high hopes…" This is the kind of company that you can only dream to work for. It's owned by a person who has failed and got back up again and who seems to be really excited about her company. It's a tech start up, so you think you're going to love the free lunches and the opportunity to see all kinds of luxury designer pieces. It is a great place to start your career!....but that's it. Just start. No doubt, The Real Real is making a lot of money and causing a lot of disruption within the retail community so that's exciting. You will also work among some of the most intelligent, hard-working and undervalued people and they really will be your only means of survival. Try to learn from them and keep each other as contacts for when you're done being abused by TRR.

Cons

For somebody who went to school for Fashion or anything in the Arts it really can feel fun and exciting. Unfortunately for a lot of us it turns into a nightmare. The perks get cut, the raises are small or nonexistent, the transportation is unreliable and at times (during snowstorms) nearly deadly. The worst part was witnessing the downright disrespect that managers had towards their employees (in ALL departments). TRR is really is going to be it's own downfall. I watched way too many people go in the parking lot/bathroom to cry/yell on the phone with a friend, walk out and others really lose their drive and motivation after the first 6 to 9 months. Anybody who is at a senior level or higher is only trying to save their own skin and keep their job. I have personally witnessed management misquoting numbers on reports, take vacations during the busiest months of the year, driving nice cars and even wearing some serious designer threads. Their employees on the other hand get accused of lying, stealing, falsifying information, are scared to take time off for sick children/families, each lunch for longer than 30 minutes and even share lunch with each other at times because they cannot afford to live off their measly earnings. And don't bother going to HR, because they keep NOTHING confidential. Most of the HR team used to work together in another company so its really hard to feel like HR is not in bed with management/each other. Anything you say to HR will be brought up in meetings with management and you will slowly realize its a losing battle to defend yourself or at least command basic human decency. Which is why I won't even go down the long windy road that is a hot warehouse with pregnant/older people in it during the summer months (good luck with that TRR!!) Some corruption at the top was noted in the past and a few bad seeds were weeded out, but not everybody is so blatant in how they steal from the company. When you can't/won't do your job correctly, mainly because you didn't know what you're doing, you might as well be stealing. Managers claiming items are "lost" when they simply did not want to search, hiding items from colleagues by removing information from packaging and blaming others for their shortcomings is costing the CEO so much more money than she will ever realize.

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