The RealReal reviews

2.9

35% would recommend to a friend

(1,598 total reviews)

Rati Sahi Levesque

70% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,598 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
May 8, 2014

0% one-year retention rate among the tech team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There have been some super stars that have worked on the technical staff at The RealReal. Members of the team are a joy to work with.

Cons

Anyone investing in this company should really look at the business fundamentals, and ask why it is that the more traffic the site gets, the more money The RealReal loses. Additionally, it should be mentioned that within a year, the company burned through 2 CTOs and 3 VPEs. The current CTO is non-technical, and relies heavily on outsourced labor or employees who speak very little English.

2.0
Feb 1, 2014

Opportunity to be an amazing company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great idea! Excellent opportunity to learn as the company grows. Weekly free lunch. Amazing product!

Cons

Expected to give up your life to work there for little to no pay. They hire you as an expert but the CEO and other management don't trust your decisions. Need for investment in systems to support operations.

3.0
Jan 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Massive potential for this company. Executives have what it takes to make the company successful.

Cons

No focus on the people who make the company run. The push is to make the company grow no matter the cost For a two year old company, highly dis-organized, unstructured with little to no process or policies in place. Almost no documentation about anything. Lack of an effective inventory system means there are hundreds of items that are missing and have to be paid for by the company. There aren't even apparel sensor tags like at a traditional retail store. And these items are hermes, louis vuitton, chanel, etc. Executives don't care what happens to the people in the field (merchandise managers), or to the engineering staff. If you bring clear, justified grievances to HR and executives. You will be quietly dismissed from the company. Letting a bad manager continue working and become a bigger liability due to growing tension fear of retribution and being thrown under the bus for failures brought on by not listening to the people who you they ask for advice from about the things they are tasked to work with.

Viewing 1594 - 1596 of 1,598 Reviews

Glassdoor has 1,665 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.