The RealReal reviews

2.9

35% would recommend to a friend

(1,597 total reviews)

Rati Sahi Levesque

68% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,597 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and ability to manage your own appointments Friendly and supportive coworkers Gas and mileage reimbursement for travel Straightforward job once you learn the process Opportunity to work with luxury items and interesting clients

Cons

Constantly increasing quotas: Sales targets are raised frequently, which can make it difficult to keep up and feel like goals are always moving. Micromanagement: There is a heavy focus on metrics and tracking that can sometimes feel excessive. Significant driving required: The role requires a large amount of travel between appointments, which can be exhausting over time. Bonus structure can feel unrealistic: Incentives and bonus targets are often very difficult to achieve consistently. Changes to incentives: Some perks and rewards have been reduced over time (for example, incentives that used to be gift cards have been replaced with smaller branded merchandise rewards). Compensation adjustments: Pay structures and incentives have changed over time, which can make compensation feel less competitive. Operational challenges with consignments: Employees often have to manage client frustrations around pricing decisions, lost items, or processing delays that are outside of their control. Client retention challenges: Some clients choose not to consign again due to company pricing strategies or policies rather than the relationship with the account manager. Limited PTO and difficulty taking time off: PTO is limited, especially early on, and it can be difficult to get time approved due to scheduling demands. Time off around holidays can be particularly challenging to secure. Limited growth opportunities: The career path for sales reps is fairly narrow. Promotions are primarily tied to hitting large lifetime sales thresholds (such as Senior and Elite levels), and opportunities beyond those roles can be limited. While management paths exist, internal promotions are not always common.

3.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s not much growth if you don’t keep advocating for yourself and making the manager aware you want to continue moving up. It may be slow with space being limited. If there’s som opportunity.

Cons

There may be times you feel overworked, overwhelmed & burnout.

2.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Cool coworkers, good benefits, simple work to get through day

Cons

Management is lazy and all over the place. Managers take a bunch of time off, give horrendous quotas, and are quick to scrutinize. It's very favoritism based. They don't take feedback

Viewing 16 - 18 of 1,597 Reviews

Glassdoor has 1,664 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.