The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Aug 8, 2024

Not worth it

Recommend
CEO approval
Business Outlook

Pros

WFH Decent insurance benefits Nice office space

Cons

Not enough pay Unrealistic expectations Training did not accurately reflect actual work load

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The RealReal Response
1y
Thank you for submitting your feedback. We are happy to hear that you enjoy our benefit offerings and flexible work locations. Please know we are dedicated to continuously improving the overall employee experience and will provide the leadership team with feedback regarding more in-depth and comprehensive training. Regarding pay, we regularly assess our compensation and benefits and adjust to ensure we are competitive in the marketplace. Thank you again for submitting your feedback.
1.0
Aug 6, 2024

Poor management

Recommend
CEO approval
Business Outlook

Pros

Consistent schedule mostly, studio experience

Cons

Poor management, lack of empathy and humanity towards staff

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The RealReal Response
1y
Thank you for sharing your feedback, we are disappointed to hear about your experience at The RealReal. Please know we are dedicated to continuously improving the overall employee experience. If you have any specific instances or concerns you would be willing to discuss, we encourage you to leverage the AllVoices platform. Thank you again, for your insightful feedback, and we hope to hear from you soon.
4.0
Aug 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunity to see designer pieces. Learning about designer fashion history. Independent work, with opportunity to collaborate.

Cons

Micro- managing and favoritism. Very strict on productivity and minute counting. Can be very monotonous.

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The RealReal Response
1y
Thank you for submitting your feedback. We are glad to hear that you enjoyed learning about designer pieces and the fashion industry as a whole. In regards to pay, we regularly assess our compensation and benefits and adjust to ensure we are competitive in the marketplace. We also understand how the authentication role could be perceived as monotonous due to the nature and function of the department. While it is imperative that we set performance metrics to ensure a seamless customer and consignor experience, we also value the importance of having balance within the workday. If you would like to have a more in-depth conversation regarding your experience with your former managers, we encourage you to submit an All Voices report.
Viewing 208 - 210 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.