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The Revenue Optimization Companies (T-ROC)

Engaged Employer

The Revenue Optimization Companies (T-ROC) Wireless Sales Associate reviews

2.2

21% would recommend to a friend

(161 total reviews)
avatar

Brett Beveridge

17% approve of CEO

12% positive business outlook

Sales Associate/Wireless Associate employees have rated The Revenue Optimization Companies (T-ROC) with 2.2 out of 5 stars, based on 161 company reviews on Glassdoor. This indicates that most Sales Associate/Wireless Associate professionals have an average working experience there. The Revenue Optimization Companies (T-ROC) is rated 38% below average by Sales Associate/Wireless Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

161 reviews
1.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay is great, not going to lie about that. For the right person this can be an amazing job but unfortunately the right person is a unicorn. They offer commission on top of hourly pay Work with great people Learn about the industry

Cons

Where do I start? Well in my experience I had an area manager that was okay with skirting the rules to get a sale, but beware because you will get fired for doing so, as I did. They don’t tell you everything up front and then will fire you for not knowing. They micromanage you on this Work Chat, which is a hostile environment created to belittle people and brag about sales. It’s honestly more toxic than any group chat you’ve ever been in. The manager provide no morale boosts, in fact they’re really good at breaking you down. If Walmart is open they expect you to work, even if there’s an active hurricane rolling thru and you lost power at home. If you have Covid they will write you up for missing work. If you do too well they will cut you as well because they don’t want to pay out so much commission. The managers will pile work on you with unrealistic goals based on the stores customer demographics and then lambast you when you fall short. It’s a revolving door of employees, I was there five months and every single co workers that was there when I was hired was gone, I was the oldest tenured rep. It’s okay to break rules only when it’s convenient for them and will discipline you otherwise. If they want to talk to you about breaking rules they will call you so that there isn’t a paper trail leading back to them. They don’t work with availability either, either you’re available or you can’t work. If the Walmart machines are down they still expect sales out of you. If the power went out in your store they still expect work from you. I could keep going and going but I don’t want to have an essay here.

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The Revenue Optimization Companies (T-ROC) Response
3y
Your experience certainly does not reflect the commitment T-ROC has to operate with integrity and employee advocacy. We take your concerns seriously and would appreciate it if you could reach out to us directly to discuss this further. Please contact Peopleexperience@trocglobal.com . Thank you
2.0
Dec 14, 2022

Salaries

Recommend
CEO approval
Business Outlook

Pros

Pay was good for a starting career

Cons

Easily to get promoted every month

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The Revenue Optimization Companies (T-ROC) Response
3y
Thank you so much for taking the time to leave us feedback on your experience with us.
2.0
Dec 10, 2022
Recommend
CEO approval
Business Outlook

Pros

You get hourly plus commission but that's the only pro I can come up with.. I gave them 2 stars instead of one because I met some really good people and made some friends.

Cons

Everything else! The management is horrible! In the 8 months I worked there I had 5 different managers and 3 different regional managers. Because of that everyone had different rules that would constantly change every couple of months. The Walmart and TROC "partnership" is extremely hostile. Walmart employees were horrific to work with and TROC did absolutely nothing to help their employees. TROC managers would also encourage to push ALL phone sales through even if you suspect fraud. However, I never took that advice and for good reason. Also our inventory would get stolen once every few months, so it's pretty dangerous at night. This job didn't pay enough for all the hoops I had to jump through just to do my job. I could go on.

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The Revenue Optimization Companies (T-ROC) Response
3y
Thank you for your feedback, we hear your concerns and will bring this up internally. We are always looking for areas we can improve in.
Viewing 34 - 36 of 161 Reviews

Glassdoor has 975 The Revenue Optimization Companies (T-ROC) reviews submitted anonymously by The Revenue Optimization Companies (T-ROC) employees. Read employee reviews and ratings on Glassdoor to decide if The Revenue Optimization Companies (T-ROC) is right for you.