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The UPS Store

Part of UPS

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The UPS Store reviews

3.5

50% would recommend to a friend

(3,161 total reviews)
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Tim Davis

51% approve of CEO

46% positive business outlook

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

3K reviews
4.0
May 22, 2021
Recommend
CEO approval
Business Outlook

Pros

I joined The UPS Store as a graphic designer, and quickly moved up into the managerial role. It was a great way to get my foot in the door and build up my portfolio while also learning basic business management skills. It is also a great way to form connections with other local small businesses. This is definitely a job you can use to your advantage if you can do it right.

Cons

Not a great long-term commitment. Because the stores are all franchised there isn't a whole lot of area for upward growth (or raises) if your store is small. Also, much of your time is spent on the phone with customers who think they are calling UPS, unfortunately in the branding The UPS Store does not distinct itself as separate from UPS, causing confusion in customers who are trying to get help with their packages in the UPS system.

1.0
May 12, 2021
Recommend
CEO approval
Business Outlook

Pros

It provides a good experience, you get to work for a really great variety of companies, both large and small, as well as independent clients.

Cons

Where to start: depending on what store you get into, your boss[es] might be helicopter bosses, you can't sneeze without them asking what you're doing. No privacy, some owners watch you from security cameras and call to ask who called etc. You're expected to do things [such as shipping] without training. Sometimes asked to work off-shift without pay, including evenings and weekends. If your bosses are stingy with money, they'll inflate prices astronomically and force you to deal with customers if they complain about money. Uniform? Forget about it. Took 2 years to get 5 short-sleeved shirts [in Canada] and the long sleeve shirts are "coming". If a machine breaks down, you best hope you can macgyver your way into fixing it, because they won't pay for a technician to come fix it. Oh and, if you're swamped with work, better learn to duplicate yourself. You generally have to do everything yourself, owners don't help, and if you can't finish it because the time-space continuum exists, you better be prepared to explain yourself. And the cherry on top: if the owners are having a bad day, take cover. You will feel their wrath, physically and emotionally. The list goes on: basically amounts to - if you're just starting out and want the experience, great, but don't hold your breath to be treated with respect.

Viewing 3100 - 3102 of 3,161 Reviews

Glassdoor has 3,250 The UPS Store reviews submitted anonymously by The UPS Store employees. Read employee reviews and ratings on Glassdoor to decide if The UPS Store is right for you.