Is The UPS Store a good company to work for?

The UPS Store has an overall rating of 3.5 out of 5, based on over 3,250 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 50% of employees would recommend working at The UPS Store to a friend and 46% have a positive outlook for the business. The best reviews about The UPS Store have been left by employees working as Retail Store Manager , The UPS Store Associate and Sales Representative .

Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has been stable over the past 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.6 out of 5 for work life balance, 3.3 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (568) , Store Associate (183) , Associate (155) , Manager (155) , Store Manager (155) , Customer Service Representative (133) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 174 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 110 reviews)); "Great people that you work with and very flexible with time" ((in 100 reviews)); "Easy work, flexible schedule, learn skills" ((in 77 reviews)); "Laid back and flexible schedules" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 226 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 102 reviews)); "No room for advancement beyond manager since they are franchised but gives you good skills for future job" ((in 34 reviews)); "The salary is low and moving up is limited." ((in 24 reviews)); "You'll be alone in the store with no training." ((in 23 reviews))

What are the top reviewed The UPS Store locations?

Atlanta , Chicago , New York , San Diego , Houston , Los Angeles , San Antonio , Dallas , Austin , San Francisco , Orlando , Charlotte , Las Vegas , Miami , Philadelphia , Raleigh , Seattle , Birmingham , Frisco , Nashville , Sacramento , Denver , Washington , Brooklyn , Greensboro , Jacksonville , Tampa , Phoenix , Louisville , Indianapolis

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,161 total reviews)

Tim Davis

51% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.3

Culture & values

3.0

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Mar 19, 2013

Great while in school.

Store clerk

Recommend

CEO approval

Business Outlook

Pros

Semi laid back, and downtime to do homework when all the store work and customers are handled during slow evening hours. Something new everyday. Works easy enough and regular customers can be awesome.

Cons

Cant work too late, (closes at 7pm) Some customers are downright rude, because they refuse to understand why costs are high because they procrastinated.

4.0

Mar 7, 2013

Many skills learned on the job that will be valued almost anywhere.

Cusomer services

Recommend

CEO approval

Business Outlook

Pros

Rarely boring / Meet many interesting people and learn things through engaging in small talk / Develop better customer service skills and learn to become more personable / Proper packaging techniques and custom packing requires some creativity and basic understanding of math and physical science understanding the effects of shock, compression, weight changes, etc. for a variety of materials and shapes / Understanding how document, print services works / Mail systems and sorting mail / Learn how to deal with insurance claims & shipping policies.

Cons

UPS benefits do not apply to employees of the retail franchise, The UPS Store. There's not a whole lot of room for advancement within the franchise without the intention of owning a franchise one day, yourself (costomer service clerk, manager, owner). Like any customer service job, there are crappy situations with people and disgruntled, sometimes just weird customers. With packaging: People will bring in very awkward or difficult-to-pack items and expect you will be able do easily pack them properly in some unreasonably short amount of time and cost near nothing for the materials. Some people will expect they can toss anything in any box, maybe throw in some crumpled paper or clothing around it, a little tape, and then get mad at UPS if it breaks. So understand how to simply explain the system, and be able to end a discussion respectfully without going on in circles for no reason.

3.0

Feb 28, 2013

Good variety of experience

Manager

Recommend

CEO approval

Business Outlook

Pros

Never a dull moment, decent exposure to a wide variety of jobs. Great flexibility and hours

Cons

No opportunity for growth, no benefits

Viewing 3103 - 3105 of 3,161 Reviews

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Jobs at The UPS Store

Full-Time Center Associate

Part-Time Center Associate

Retail Sales Associate

Assistant Store Manager

Part-Time Center Associate