Is The UPS Store a good company to work for?

The UPS Store has an overall rating of 3.5 out of 5, based on over 3,244 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 49% of employees would recommend working at The UPS Store to a friend and 44% have a positive outlook for the business. The best reviews about The UPS Store have been left by employees working as Retail Store Manager , The UPS Store Associate and Sales Representative .

Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

49% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (568) , Store Associate (183) , Associate (155) , Manager (155) , Store Manager (155) , Customer Service Representative (131) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 187 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 108 reviews)); "Great people that you work with and very flexible with time" ((in 108 reviews)); "flexible schedule and work hours" ((in 81 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 233 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 100 reviews)); "You'll be alone in the store with no training." ((in 28 reviews)); "salary is low and lots of works" ((in 26 reviews)); "Low staff and it gets busy on the holidays." ((in 19 reviews))

What are the top reviewed The UPS Store locations?

Atlanta , Chicago , New York , San Diego , Houston , Los Angeles , San Antonio , Dallas , Austin , San Francisco , Orlando , Charlotte , Las Vegas , Miami , Philadelphia , Raleigh , Seattle , Birmingham , Frisco , Nashville , Sacramento , Denver , Washington , Brooklyn , Greensboro , Jacksonville , Tampa , Phoenix , Louisville , Indianapolis

The UPS Store reviews

3.5

49% would recommend to a friend

(3,156 total reviews)

Tim Davis

48% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,156 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

3K reviews

3.0

Nov 29, 2017

Fun place, greedy franchisees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The customers and relationships you form with them, it's a lively fun atmosphere.

Cons

The regular hourly employees do NOT make nearly enough money for the trouble they go through for these "owners". Just line your pocket and forget about how you got there...

4.0

Nov 27, 2017

Franchised Center Manager's Experience

Center manager

Recommend

CEO approval

Business Outlook

Pros

Great customer service training. Rewarding experiences with small business owners. Wealth of acquirable skills. Community-based business.

Cons

It's all about who you work for and what they're willing to do for you in return for what you give them. Difficult to overcome some customers' objections to fixed pricing. Lots of responsibility. Can become stagnant in personal growth.

4.0

Nov 15, 2017

graphic designer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people, okay pay, and benefits

Cons

I had to take care of packages and the register. I was hired to be a graphic designer, not a store clerk

Viewing 115 - 117 of 3,156 Reviews

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The UPS Store

The UPS Store reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fun place, greedy franchisees

Franchised Center Manager's Experience

graphic designer

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Jobs at The UPS Store