Is The UPS Store a good company to work for?

The UPS Store has an overall rating of 3.5 out of 5, based on over 3,244 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 49% of employees would recommend working at The UPS Store to a friend and 44% have a positive outlook for the business. The best reviews about The UPS Store have been left by employees working as Retail Store Manager , The UPS Store Associate and Sales Representative .

Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

49% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (568) , Store Associate (183) , Associate (155) , Manager (155) , Store Manager (155) , Customer Service Representative (131) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 187 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 108 reviews)); "Great people that you work with and very flexible with time" ((in 108 reviews)); "flexible schedule and work hours" ((in 81 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 65 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 233 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 100 reviews)); "You'll be alone in the store with no training." ((in 28 reviews)); "salary is low and lots of works" ((in 26 reviews)); "Low staff and it gets busy on the holidays." ((in 19 reviews))

What are the top reviewed The UPS Store locations?

Atlanta , Chicago , New York , San Diego , Houston , Los Angeles , San Antonio , Dallas , Austin , San Francisco , Orlando , Charlotte , Las Vegas , Miami , Philadelphia , Raleigh , Seattle , Birmingham , Frisco , Nashville , Sacramento , Denver , Washington , Brooklyn , Greensboro , Jacksonville , Tampa , Phoenix , Louisville , Indianapolis

The UPS Store reviews

3.5

49% would recommend to a friend

(3,156 total reviews)

Tim Davis

48% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,156 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

3K reviews

1.0

Sep 15, 2017

Blatant Display of Greed

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No late night hours, no need to buy a wardrobe you can't afford since they give you a uniform, learn administrative/clerical skills, incentive checks at the end of the month if you're able to successfully rip off customers more than you did last year.

Cons

low pay, full time is considered 35 hours, lack of breaks, short staffed so you're juggling trying to get a ton of tasks done by a certain time,

3.0

Sep 14, 2017

Manager

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The fact you do not work Sundays. The owners buy you your first shirt so you don't pay out of you pocket and it pay a little more than minimum wager .

Cons

The store owner has no idea how to run a store and gives orders based on what? Get to work know how to work the business you own then we talk.

4.0

Aug 6, 2017

UPS Store Sales Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

flexible hours, the store offers and does so many different things so you do learn a lot about various products, machines, and obviously shipping & packaging. good experience in retail - many cons, but it all depends on the individual franchise owner you work for.

Cons

prices are outrageous so you constantly have to deal with customer complaints and people getting angry, so it's challenging to build a necessary rapport with the customer. many of the individual franchise owners are money hungry (mainly because of the royals & unnecessarily high fees they have to pay to ups) so they focus on money instead of genuine customer service - which would actually bring and keep customers around. also, many of these business owners have no experience in owning a business so it puts the employees in a very stressful, frustrated position trying to help out the owner - but still getting paid as a simple sales associate.

Viewing 124 - 126 of 3,156 Reviews

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The UPS Store

The UPS Store reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Blatant Display of Greed

Manager

UPS Store Sales Associate

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Jobs at The UPS Store