TherapyNotes reviews

4.1

78% would recommend to a friend

(27 total reviews)

Bradley S. Pliner

89% approve of CEO

75% positive business outlook

Reviews by job title

27 reviews

Reviews about "Compensation"

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1.0
May 15, 2023

It's a sweatshop, basically.

Recommend
CEO approval
Business Outlook

Pros

- Teammates are genuinely nice and pleasant to work with. - I get paid on time. - If you care about your mental health and your worth as an employee and a human being, do NOT work for this company. This company creates software to help people with mental health issues, but yet creates a toxic engineering culture that destroys employees' well-being.

Cons

- Marked lack of diversity in leadership positions. - Uncompetitive pay compared to other companies in the same area. This is the lowest I've ever been paid in my career. The only reason I'm still working here is because of the bad job market. - The codebase is old and is so confusing that you'll want to cry, especially when working with the front-end. That's because they don't use a modern web framework. All of their code is messed up vanilla JavaScript and TypeScript. - They downgraded their 401k investment options from last year even though they were recently VC-funded. - Performance metrics are ridiculous and are laughable at best. These metrics turn teammates against each other instead of fostering a collaborative environment. No one cares about code quality. They prioritize velocity so everyone is incentivized to write the worst code so that they can meet ticket quotas. Think of a sweatshop like AWS, but worse since there's really no good pay or benefits, and TherapyNotes is what you'll find. - They pretend to be progressive, but run their engineering department like a call center. I feel like I'm an expendable employee and I'm not at all valued. They're no different than a regressive corporate company stuck in the 1950s.

1.0
Apr 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Free hot and cold drinks. Work from home supplies are excessively high quality. Workforce is very diverse and inclusive.

Cons

Intentionally hire more than they actually need so they can keep the best (whom they proceed to give more duties for very little extra pay) and fire the rest before they have to pay for benefits. Job culture is incredibly cliquey, and if you aren't in the in-group, you'll quickly find yourself fast-tracked out of the company. Company demands you to arrive before your scheduled time and stay late with no compensation, potentially for hours if a customer has a difficult question or simply refuses to hang up. Training takes over a month. They claim that this is because they want you to be an 'expert' of the software, but the truth is that the website is overly complicated with a baffling layout and dated appearance. Have many questionable business practices that made me wonder about the future of the company; namely playing fast and loose with HIPAA with no shredders for patient information, bad update rollout policies (do not alert userbase of upcoming updates, nor do test batches before rollout), and general wasteful spending (the break room is kitted with about a dozen arcade cabinets no one seems to use, and each employee is given a gaming-grade monitor for working from home when a cheaper, smaller monitor would serve the job just as well, and be more convenient for most people's desks).

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