Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 24 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 11 reviews)); "Great Leadership" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "Pay was low for the industry and raises were living" ((in 10 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

67% would recommend to a friend

(290 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

4.0

Apr 15, 2024

Solid company

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Working to position well with AI

Cons

Data Center capacity for space and power is becoming limited

TierPoint Response

2y

Thank you for sharing your feedback! The technological world is ever-changing and we're glad to hear that TierPoint is setting itself up for success. Even though you're a former employee, we appreciate you bringing the limited data center & power capacity to our attention. Thank you for all you did for TierPoint!

4.0

Apr 5, 2024

Fast paced ISV

Automation engineer iii

Recommend

CEO approval

Business Outlook

Pros

Fast paced work environment with many disciplines

Cons

Growth through acquisition has left a lot of technical debt

TierPoint Response

2y

Thank you for sharing your feedback! Your positive outlook on being a fast-paced company is a testament to the employees on our TierPoint team. While you no longer work with us, we are taking initiatives such as refreshing our internal systems to bridge some of those growth gaps. We appreciate all you did for TierPoint- thank you!

1.0

Apr 4, 2024

Avoid TierPoint

Manager

Recommend

CEO approval

Business Outlook

Pros

Really good employees down in the lower trenches. There are a few very talented people.

Cons

It is too bad that very talented people are ignored by the leadership. Leadership is a mess. Some rule through fear. Most are not trusted. Many of them are outright mean to each other and definitely to others who are not on their teams. Too many employees are afraid and just keep their heads down to avoid being noticed. Leadership truly has no concept of the skills required to keep everything running. Magic and telepathy are not real! They are too focused on their KPIs and have no idea of the situations that everyday workers have to deal with. There is no training and no time set aside to train. BurBurnout real. Based on the constant influx of new names and the fact that the company employee total is going down and not up, I'd say they have had over a 25% turnover rate in just one year.

TierPoint Response

2y

Thank you for taking a moment to leave a review on Glassdoor. We are sorry to hear that your TierPoint experience did not check all the boxes for you. Our HR team encourages our employees to reach out and bring these situations you have provided to our attention. In doing so, we guarantee a confidential, open-minded conversation where candid feedback is encouraged. We acknowledge that there will always be areas we can improve upon, but are committed to forward growth. From this review, you are recommending enhanced communication and employee development as areas that we should focus more attention on. These are great suggestions and infinite goals for improvement in every workplace. We appreciate your years of service at TierPoint.

Viewing 40 - 42 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

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Fast paced ISV

Avoid TierPoint

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