Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 19 reviews)); "Vacation time is better than any of the companies I worked with in the past and health benefits are great." ((in 18 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 12 reviews)); "Good people and culture" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 5 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 5 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(73 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Dec 15, 2020

Awesome Team! Great collaboration! Great benefits!

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

3 years into my stint at TierPopint and I still love working here. The level of inter-department collaboration is refreshing. There is a zero tolerance attitude towards pedantic, fiefdom building mentality. The implementation and support teams are very well run. Other strengths - Mature Product Team that delivers - Senior leadership that is involved and supportive - The benefits are great (I was even able to add my life partner to my insurance! Marriage was not a requirement) - Fair and competitive compensation

Cons

The breadth and depth of the product set is difficult to keep up to speed, especially in the pre-sales engineering side. The backoffice tools are sprawling (likely due to the various acquisitions over the years) but they are doing a great job to rationalize and consolidate this. The company is very metric driven and used for evaluating employee performance. Sometimes metrics don't tell the whole story. Some groups run lean which can lead to over worked situations.

TierPoint Response

5y

Thank you for taking the time to share your experience at TierPoint. We work hard to stay competitive with our benefits and love hearing that you and yours are fans of our benefit(s) offering! Thank you for being so specific with areas that you feel need more TLC in 2021. We utilize Glassdoor comments in our strategy and goals for the year - so it was great for you to include them here in the way that you did! Thanks again for speaking up.

4.0

Oct 19, 2020

Good Company to start in support

Technical support

Recommend

CEO approval

Business Outlook

Pros

- low experience needed - fine pay for the area

Cons

- no growth - Poor management skills

TierPoint Response

5y

Thank you for posting on our Glassdoor page. We are sorry to see that you are no longer an employee with us. Our support teams in Omaha, NE, St. Louis, MO and Valley Forge, PA are an excellent place to get started with TierPoint for individuals who have a desire to work in a technical field and have a customer service mindset. They serve as frontline customer service employees who get to set the tone for many customer interactions. Additionally, these roles largely serve as educational opportunities to help learn the company & trade, as well as grow your skills to a position on an implementation or engineering team or within a Data Center. We are always looking to progress, and we will certainly examine the perception that there is no room to grow within the company outside of positions at Bellevue.

1.0

Aug 26, 2020

Low rates, low opportunities

Operations

Recommend

CEO approval

Business Outlook

Pros

A few awesome people around, excellent benefits, get to learn amazing technologies.

Cons

Doesn't matter how much effort you put into, promotions are only for a selected group of employees. Employees don't care how financially strong the company is every single quarter if it does not translate into better salaries

TierPoint Response

5y

Thank you for sharing your perspectives and we are sorry to hear you feel this way. We certainly would love to hear more of your feedback if you would be willing to schedule a time to confidentially talk with someone on our HR team and share further insight to your viewpoint. If so, please reach out and we can schedule a time to connect. We hope to hear from you.

Viewing 40 - 42 of 73 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Sales Support Associate

Senior Client Executive

Senior Client Executive

TierPoint

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Awesome Team! Great collaboration! Great benefits!

Good Company to start in support

Low rates, low opportunities

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