Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 23 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 14 reviews)); "Great work life balance" ((in 11 reviews)); "Great Leadership" ((in 11 reviews)); "Great Teams" ((in 9 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 21 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 5 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(73 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by demographic groups

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Reviews by job title

73 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jul 9, 2021

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. Great employees to work with. They care about their employees and their employee involvement within the community. Advancement possible.

Cons

Depending on the area that you work in, there may be a limit to the title changes available but there isn't a restriction on increases based on your titel.

TierPoint Response

4y

Thank you for stopping by to share your feedback! We are thrilled that you are enjoying your experience with us. We certainly agree that TierPoint is a great place to work with awesome people! HR would be happy to hear more about your concerns and provide a confidential discussion. Feel free to reach out and we can set up a time to connect. Thank you for your service at TierPoint!

1.0

Jun 9, 2021

Bad

It helpdesk specialist

Recommend

CEO approval

Business Outlook

Pros

IT experience and pay is better than service industry.

Cons

Lowest IT pay and too many clients to handle with too little staff. Management is the worst I have ever seen. Get out if you still work there.

TierPoint Response

4y

Thank you for sharing your feedback. We are sorry that you did not enjoy your experience while on our team. We hope that you have found a position that better suits your needs.

1.0

Dec 30, 2020

HDS Team Lead - Speaking for HDS as a whole

Hds team manager

Recommend

CEO approval

Business Outlook

Pros

You will learn so many different pieces of software from all of the different clients. You will get experience troubleshooting technical issues over the phone and remoting in. You also get access to Udemy Enterprise, where you can take courses that would originally cost money for free. This may help you get certifications like the A+, Security+, etc. Full time benefits come from Cigna.

Cons

Pay is too low for the amount of clients they expect you to work. You will be short staffed very often because the outreach for new hires is so minimal. You are working well under what a competitive wage would be, so you should really only be working here to get experience and work somewhere else. Or If you desperately need insurance.

TierPoint Response

5y

Thank you for your feedback and the specifics you provided for focus areas within HDS. We appreciate the platform that Glassdoor offers for feedback and candor, and believe it serves as another outlet for our team to connect with our employees. We are always regretful to hear from former Tierpoint team members after they have left our team because we so gladly welcome the opportunity to have confidential and transparent conversations in real time with our employees regarding challenges they are facing. Nonetheless, we do appreciate you sharing and we will continue to use the feedback on this page to spark and create positive changes.

Viewing 37 - 39 of 73 Reviews

Jobs at TierPoint

Operations Technician I

Data & Reporting Analyst II

Operations Technician I

Operations Technician I

TierPoint

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