Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TierPoint

      Engaged Employer

      TierPoint reviews

      3.6

      69% would recommend to a friend

      (290 total reviews)
      avatar

      Jerry Kent

      86% approve of CEO

      67% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.8

      Culture & values

      3.7

      Diversity & inclusion

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.4

      Career opportunities

      TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      290 reviews
      5.0
      Oct 21, 2020

      Glassdoor Page Submitting My Feedback!

      Noc technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros - The Company in my three yeas has shown growth and created opportunities in my role - The Company provides consistent communication, keeps current with industry standards - Allowing for growth in a professional manner. - The Company believes in work life balance and encourages time away from the office - The culture in very conducive between the business and its customers - Opportunities go well with the field of study and interests since I’ve joined - You get to work with small, medium, and large companies that use the highest - Quality devices, tools, and technologies. Our customers impact the world! - Since my joining three years ago on our team three have left for different roles - Please note they have stayed with the company which tells you how great it is. - The three new team members brought on our well trained and come with an educational - Background that works in our business/role

      Cons

      Cons Although there is not a perfect company that exists. Ours has seen strides of growth sustainability Updating where necessary. Opportunities are few and far between and there’s not a lot of push to Move someone up and assist with post-education or certifications. That’s really the only knock I see that wouldn’t be positive. Advice to Management I‘m proud to work at Tier-point LLC and see us headed to a long and profitable business future. I would say when an employee writes about themselves, management should remember to never discourage an individual because they are being honest. He or She may never see them in a different role even with mistakes made. Anything is always possible given the drive, passion, and time. Employees can achieve great things.

      avatar
      TierPoint Response
      5y
      Thank you so much for sharing your TierPoint story. We love hearing that you are an advocate for our strong company culture! Thank you for your transparency in sharing your thoughts around a lack of upward mobility in opportunities to grow within the team. By sharing such specific feedback here, we can use that in our goalsetting for the new year. Of course, if you have ideas of your own or specifically know what you would like to see happen, please reach out to HR to schedule a thought sharing conversation!
      4.0
      Oct 19, 2020

      Good Company to start in support

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      - low experience needed - fine pay for the area

      Cons

      - no growth - Poor management skills

      avatar
      TierPoint Response
      5y
      Thank you for posting on our Glassdoor page. We are sorry to see that you are no longer an employee with us. Our support teams in Omaha, NE, St. Louis, MO and Valley Forge, PA are an excellent place to get started with TierPoint for individuals who have a desire to work in a technical field and have a customer service mindset. They serve as frontline customer service employees who get to set the tone for many customer interactions. Additionally, these roles largely serve as educational opportunities to help learn the company & trade, as well as grow your skills to a position on an implementation or engineering team or within a Data Center. We are always looking to progress, and we will certainly examine the perception that there is no room to grow within the company outside of positions at Bellevue.
      5.0
      Oct 1, 2020

      Thriving company focused on customer and employee success and growth

      Solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Exceptional Customer and Team focused culture able to deliver results AT SCALE - Quick resolution of all questions, both internal and customer facing - Resolution to confirmed positive satisfaction, both internal and customer facing - Ongoing Training - Always facing new technologies - Nonstop Growth and Skill Acquisition Opportunities - Exceptional work\life balance - Diverse, Driven, Talented Team Members - Exposure to different Verticals and solidly Mid\Enterprise companies - Fun place to work

      Cons

      These can be both PRO and CON. - The company is very fast paced - Employees need to understand Mid-market and Enterprise expectations and cadence, and be able to match this to individual customers at all times. - Family Healthcare costs, but to be fair, they are going up almost everywhere

      avatar
      TierPoint Response
      5y
      Thank you so much for sharing your experience. We are over the moon to hear of all the reasons you believe we are thriving! We love that you agree we have a fun place to work too. That is so important, isn’t it? There is a theme on this page regarding our fast-paced environment. There is no denying it, it is part of our DNA here. In terms of benefits, our HR team has successfully been able to negotiate no cost changes for medical insurance costs for two years in a row (2020 & 2021). That is something to celebrate!
      Viewing 163 - 165 of 290 Reviews
      Related searches: TierPoint jobs | TierPoint salaries | TierPoint benefits | TierPoint interviews
      ReviewsTierPoint reviews

      Glassdoor has 299 TierPoint reviews submitted anonymously by TierPoint employees. Read employee reviews and ratings on Glassdoor to decide if TierPoint is right for you.