Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 23 reviews)); "The benefits are great (I was even able to add my life partner to my insurance!" ((in 14 reviews)); "Great work life balance" ((in 13 reviews)); "Good pay and there are at least a few good workers there" ((in 11 reviews)); "Great Teams" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 23 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 5 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

5.0

Dec 15, 2020

Awesome Team! Great collaboration! Great benefits!

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

3 years into my stint at TierPopint and I still love working here. The level of inter-department collaboration is refreshing. There is a zero tolerance attitude towards pedantic, fiefdom building mentality. The implementation and support teams are very well run. Other strengths - Mature Product Team that delivers - Senior leadership that is involved and supportive - The benefits are great (I was even able to add my life partner to my insurance! Marriage was not a requirement) - Fair and competitive compensation

Cons

The breadth and depth of the product set is difficult to keep up to speed, especially in the pre-sales engineering side. The backoffice tools are sprawling (likely due to the various acquisitions over the years) but they are doing a great job to rationalize and consolidate this. The company is very metric driven and used for evaluating employee performance. Sometimes metrics don't tell the whole story. Some groups run lean which can lead to over worked situations.

TierPoint Response

5y

Thank you for taking the time to share your experience at TierPoint. We work hard to stay competitive with our benefits and love hearing that you and yours are fans of our benefit(s) offering! Thank you for being so specific with areas that you feel need more TLC in 2021. We utilize Glassdoor comments in our strategy and goals for the year - so it was great for you to include them here in the way that you did! Thanks again for speaking up.

5.0

Dec 14, 2020

Great collaborative and supportive environment

Sales & marketing

Recommend

CEO approval

Business Outlook

Pros

I couldn't think of a better place to be working during a pandemic. The support from all over the company to rally together and make things work has been incredible. The leadership is understanding and supportive and has helped us figure out a way to juggle home life and work life during all the craziness. I've encountered wonderful people in all departments and even though we are spaced around the country and growing, it still feels like a family. TierPoint leadership understands business continuity and I feel lucky to be working for a company that was/is well prepared.

Cons

We are still working to take strides in unison across functions - definitely takes practice!

TierPoint Response

5y

Thank you for your feedback and for your compliment of how the company has handled these unchartered waters. We are really proud of the “all in it together” culture we have created here. It is not an understatement that our employees have shined through the adversity of 2020 and Q121. We certainly will continue to communicate and promote shared & unified goals across the company, that is a great suggestion. To your point, it takes practice for unison in all functions and while we are on the right track, we are certainly confident that recent system upgrades will further enhance our inter-departmental collaborations! We are excited for what 2021 has in store for our team.

5.0

Dec 13, 2020

Managef

Account manager

Recommend

CEO approval

Business Outlook

Pros

Everything is perfect, working environment

Cons

Very long working hours usually

TierPoint Response

5y

Thank you for taking the time to share your experience working at TierPoint. We certainly value transparency and have a strong desire for our employees to have the appropriate work/life balance. If you ever want to discuss the long hours you are experiencing, please reach out to the HR department.

Viewing 160 - 162 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

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Awesome Team! Great collaboration! Great benefits!

Great collaborative and supportive environment

Managef

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