Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great work life balance" ((in 13 reviews)); "The benefits are great (I was even able to add my life partner to my insurance!" ((in 12 reviews)); "Great Teams" ((in 11 reviews)); "Good people and culture" ((in 10 reviews)); "= Great opportunities to advance within the company as employees acquire new skills and expertise." ((in 8 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pay was low for the industry and raises were living" ((in 11 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

4.0

Jan 4, 2021

Company Culture

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Company truly cares about its employees. Work from home challenges but will have territory support/alignment to help with any mkt. / digital campaigns, / partners/ to help drive top of funnel activities.

Cons

Virtual selling. At times difficult to get in front of prospects and partners. Longer sales cycles.

TierPoint Response

5y

Thank you for your sharing your feedback! You are spot on! Our employees are our number one priority and we will continue to invest in a strong company culture where our team members have unified support and success working together at all times!

1.0

Dec 30, 2020

HDS Team Lead - Speaking for HDS as a whole

Hds team manager

Recommend

CEO approval

Business Outlook

Pros

You will learn so many different pieces of software from all of the different clients. You will get experience troubleshooting technical issues over the phone and remoting in. You also get access to Udemy Enterprise, where you can take courses that would originally cost money for free. This may help you get certifications like the A+, Security+, etc. Full time benefits come from Cigna.

Cons

Pay is too low for the amount of clients they expect you to work. You will be short staffed very often because the outreach for new hires is so minimal. You are working well under what a competitive wage would be, so you should really only be working here to get experience and work somewhere else. Or If you desperately need insurance.

TierPoint Response

5y

Thank you for your feedback and the specifics you provided for focus areas within HDS. We appreciate the platform that Glassdoor offers for feedback and candor, and believe it serves as another outlet for our team to connect with our employees. We are always regretful to hear from former Tierpoint team members after they have left our team because we so gladly welcome the opportunity to have confidential and transparent conversations in real time with our employees regarding challenges they are facing. Nonetheless, we do appreciate you sharing and we will continue to use the feedback on this page to spark and create positive changes.

5.0

Dec 27, 2020

Excellent place to grow

Site operations technician

Recommend

CEO approval

Business Outlook

Pros

Benefits and retirement are awesome. Leadership is always willing to listen. HR team makes it easy to be involved within the company. The training/education provided is great!

Cons

Barely any standardization between data centers/teams

TierPoint Response

5y

Thank you very much for your feedback. So much work goes into ensuring our benefits are competitive and offer great coverage, that it is heartwarming when our employees rave of our benefit packages! 2020 certainly brought challenges (as it did for everyone) and in true TierPoint fashion, our employee connection between groups prospered. There are more ways to get involved in the works for 2021, so join in on all the fun! We would love for more of our Data Center employees to play along too, so bring the team!

Viewing 157 - 159 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

TierPoint reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company Culture

HDS Team Lead - Speaking for HDS as a whole

Excellent place to grow

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