Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 23 reviews)); "The benefits are great (I was even able to add my life partner to my insurance!" ((in 14 reviews)); "Great work life balance" ((in 13 reviews)); "Good pay and there are at least a few good workers there" ((in 11 reviews)); "Great Teams" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 23 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 5 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

1.0

Jun 15, 2020

Stay far, far away from this one

Eoc technician

Recommend

CEO approval

Business Outlook

Pros

Good amount of PTO and holiday time off

Cons

You will need every second of that PTO because this place will make you hate waking up in the morning. The company is terribly run from the top down. The infrastructure is an absolute mess, probably because TierPoint is made up of a dozen companies that were merged together with seemingly no plan or direction. There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all). Management shut themselves up in their offices all day and you won't see or hear from them until they want to criticize or berate you. This might be a decent place if you're just starting an IT career but do yourself a favor and don't stop looking.

TierPoint Response

5y

Thank you for your feedback. We are disheartened to hear that you did not have a pleasant experience with TierPoint. We certainly have procedures in place for our staff to report “berating” in the workplace. While it seems this review is after the fact, we will certainly look into this behavior to ensure that our core values remain in alignment. We do take pride in our EOC operation and the value their service provides, both internally and externally. Because of this, we continually work to expand the offering of opportunities into our company through that group because TierPoint’s EOC is an excellent place to start your IT career and grow within our team.

5.0

Jun 10, 2020

Happy to work at Tierpoint

Manager, enterprise client services

Recommend

CEO approval

Business Outlook

Pros

Great Leadership, Plentiful PTO/Sick Days, Company Communication including new technology seminars, Competitive Pay, Progressive Company Culture. Tierpoint, like any company in IT, has roadblocks occur. Tierpoint continually works to improve company policies, customer relations, and internal obstacles as they arise.

Cons

I do not have any at this time.

TierPoint Response

5y

Thank you for the feedback and taking the time to provide your experience! We completely agree that TierPoint has a lot to offer employees and our company culture!

3.0

May 22, 2020

A good stepping stone

Operations technician

Recommend

CEO approval

Business Outlook

Pros

Very relaxed environment to learn a broad spectrum of technology

Cons

No real room for advancement

TierPoint Response

6y

Thank you for sharing your feedback about your experience in Seattle. Career advancement is definitely something that we are always including in our strategic initiatives and planning! We recognize that we work with very talented individuals who have great ideas and welcome you to share any specific ideas for more career advancement for your location or of our internal groups with our HR team!

Viewing 175 - 177 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Operations Technician I

TierPoint

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Stay far, far away from this one

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