Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 24 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 11 reviews)); "Great Leadership" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "Pay was low for the industry and raises were living" ((in 10 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

67% would recommend to a friend

(290 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

4.0

Jan 4, 2021

Company Culture

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Company truly cares about its employees. Work from home challenges but will have territory support/alignment to help with any mkt. / digital campaigns, / partners/ to help drive top of funnel activities.

Cons

Virtual selling. At times difficult to get in front of prospects and partners. Longer sales cycles.

TierPoint Response

5y

Thank you for your sharing your feedback! You are spot on! Our employees are our number one priority and we will continue to invest in a strong company culture where our team members have unified support and success working together at all times!

5.0

Dec 27, 2020

Excellent place to grow

Site operations technician

Recommend

CEO approval

Business Outlook

Pros

Benefits and retirement are awesome. Leadership is always willing to listen. HR team makes it easy to be involved within the company. The training/education provided is great!

Cons

Barely any standardization between data centers/teams

TierPoint Response

5y

Thank you very much for your feedback. So much work goes into ensuring our benefits are competitive and offer great coverage, that it is heartwarming when our employees rave of our benefit packages! 2020 certainly brought challenges (as it did for everyone) and in true TierPoint fashion, our employee connection between groups prospered. There are more ways to get involved in the works for 2021, so join in on all the fun! We would love for more of our Data Center employees to play along too, so bring the team!

5.0

Dec 15, 2020

Awesome Team! Great collaboration! Great benefits!

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

3 years into my stint at TierPopint and I still love working here. The level of inter-department collaboration is refreshing. There is a zero tolerance attitude towards pedantic, fiefdom building mentality. The implementation and support teams are very well run. Other strengths - Mature Product Team that delivers - Senior leadership that is involved and supportive - The benefits are great (I was even able to add my life partner to my insurance! Marriage was not a requirement) - Fair and competitive compensation

Cons

The breadth and depth of the product set is difficult to keep up to speed, especially in the pre-sales engineering side. The backoffice tools are sprawling (likely due to the various acquisitions over the years) but they are doing a great job to rationalize and consolidate this. The company is very metric driven and used for evaluating employee performance. Sometimes metrics don't tell the whole story. Some groups run lean which can lead to over worked situations.

TierPoint Response

5y

Thank you for taking the time to share your experience at TierPoint. We work hard to stay competitive with our benefits and love hearing that you and yours are fans of our benefit(s) offering! Thank you for being so specific with areas that you feel need more TLC in 2021. We utilize Glassdoor comments in our strategy and goals for the year - so it was great for you to include them here in the way that you did! Thanks again for speaking up.

Viewing 265 - 267 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

TierPoint reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company Culture

Excellent place to grow

Awesome Team! Great collaboration! Great benefits!

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