Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great work life balance" ((in 12 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 11 reviews)); "Competitive and fair compensation plan & benefits Trustworthy and respectable senior leadership Loads of career growth opportunities Competitive product portfolio Work from home options for most positions Very positive and collaborative culture" ((in 10 reviews)); "Great Teams" ((in 9 reviews)); "= Great opportunities to advance within the company as employees acquire new skills and expertise." ((in 7 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

67% would recommend to a friend

(290 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

5.0

Jun 10, 2020

Happy to work at Tierpoint

Manager, enterprise client services

Recommend

CEO approval

Business Outlook

Pros

Great Leadership, Plentiful PTO/Sick Days, Company Communication including new technology seminars, Competitive Pay, Progressive Company Culture. Tierpoint, like any company in IT, has roadblocks occur. Tierpoint continually works to improve company policies, customer relations, and internal obstacles as they arise.

Cons

I do not have any at this time.

TierPoint Response

5y

Thank you for the feedback and taking the time to provide your experience! We completely agree that TierPoint has a lot to offer employees and our company culture!

4.0

Mar 23, 2020

Company with Drive and a Collaborative Attitude

Director of cloud product management

Recommend

CEO approval

Business Outlook

Pros

Fast-moving company with a clear vision around data center solutions and managed services. Willing to partner with industry leaders and newer visionaries alike. A culture of helping one another even if it's outside immediate purview. Generally positive attitudes and creative thinking when it comes to developing products and services. A willingness to get things right even when it means revisiting long-standing decisions.

Cons

Smaller company. Some systems and processes are outdated. Acquisitions have created some pockets of legacy systems/products.

TierPoint Response

6y

Thank you for taking the time to provide feedback. At its core, TierPoint is made up of individuals who are eager to work together towards common goals and visions. Our team collaboration efforts are strong, even across multiple locations, a 24/7 environment and internal departments. In 2020, you can look forward to continued enhancements to our company infrastructure/system support and improvements to many other business priorities. It is an exciting time to be a part of the TierPoint team!

5.0

Mar 10, 2020

Growing company, very rewarding if you are willing to put in the effort

Director

Recommend

CEO approval

Business Outlook

Pros

Flexible work hours, ability to work from home, generous amount of PTO, paternity leave, drawings for local sporting events, and strong push for work/family life balance. If you are filling to put in the effort, you will be rewarded. I've been promoted 6 times which came with very nice salary increases. The new management team is very willing to listen to the employees in the trenches and take suggestions. Large recent investments in infrastructure and datacenter growth. Each day I learn something new or meet another brilliant engineer.

Cons

Several years ago TierPoint made several large acquisitions and there was a rough patch when all companies systems were consolidated into single systems. During this time there were several management and overall vision changes. This has been worked out and the company is in a much better place now. TierPoint has engineers and teams across the country. If you are not used to working with remote teams, this may take some time to get used to.

TierPoint Response

6y

Thank you for taking the time to share your experience at TierPoint. We work hard to stay competitive with our benefits and empower our leadership to ensure flexibility for our employees. Your priorities are our priorities and we think that makes all the difference. You’re right about that “rough patch”. It took a lot of intention and the visions of everyone to work together in building TierPoint into what it is today. It is something to be proud of and we are not looking back!

Viewing 277 - 279 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Talent Business Partner

Operations Technician I

TierPoint

TierPoint reviews

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Happy to work at Tierpoint

Company with Drive and a Collaborative Attitude

Growing company, very rewarding if you are willing to put in the effort

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