Toast Inc reviews

3.8

69% would recommend to a friend

(1,661 total reviews)
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Aman Narang

77% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jun 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Only Pros is that it’s fully remote. And unlimited PTO.

Cons

Very high stress Next level entitlement from the customers. They pay does not match the work and hours you have to put in to be successful. You feel like you could have an assistant and still be behind on work. No matter how highly you perform they will fire you for “performance”. They refuse to pay you your bonus and money you earned after you’re fired. They also scam customers, for example, charging for an Onsite day or for certain add on modules but if they opt out of that, they still charge them. The company has no integrity, meanwhile, it’s one of their “core values”. They claim to care about Mental Health, but then do absolutely nothing to help accommodate the ones in need. You are disposable. Your manager will act like they care, then turn around and backstab you, and will make it seem like you’re doing great, but then you’ll get fired for performance as a top performer on the team.

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Toast Inc Response
2y
Thank you for sharing this perspective. You've raised many serious concerns here. At Toast, we are committed to empowering the entire restaurant community to thrive- which includes our customers and employees. In order to better understand your concerns, I'd welcome an additional conversation where we can discuss further. Please reach out to me directly. - John Akalaonu, VP, Customer Onboarding
5.0
Feb 14, 2019
Recommend
CEO approval
Business Outlook

Pros

I'm thrilled to be a part of the Toast family. Since starting here, I've seen the company evolve from bands of engineers to highly disciplined, cross-functional teams. The opportunity that we have to become the leader in the restaurant POS industry is the kind that you're lucky to see even once in your career. It remains a privilege to work alongside the incredibly talented team here. Things haven't always been perfect. The last time I reviewed Toast, I had to include a few cons: that work/life balance could sometimes be stretched, that there was no 401k matching, and that compensation relative to the industry was a little on the low side. Management here listens, and the proof of that is that a little over a year later, all of those concerns have been addressed. Compensation, including equity, feels right for Boston. The 401K match was overdue, but is finally here. The hiring of additional engineering leadership has helped make individual teams function more efficiently and plan their workloads better. We do stupid things a lot less often. For those of us who have been around longer, we are even now also offered a "Toast sabbatical", a one-month long paid vacation provided in additional to your normal annual PTO.

Cons

This is not the kind of workplace you can expect to perform the bare minimum in. Is that even a con?

2.0
Oct 3, 2022

Hated working here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salary was competitive for a start-up as well as the equity package. Benefits overall were really good for a company of this size.

Cons

Completely overworked with more and more work assigned as the role continued. The better I performed, the more I was rewarded with additional projects. I left this job primarily due to health related stress (the kind that wakes you up in the middle of the night.) While hefty criticism was received regularly, I was only given any positive feedback twice in nearly a year of working there. Favoritism was rampant, with employees encouraged to acknowledge each other with a points-based system that reminds one of a high school popularity contest. Meetings were frequent and often pointless, with no clear agenda. Toast is full of individuals who love to hear themselves talk. Working a 10-12 hour day was not uncommon. The icing on the cake was backstabbing from a coworker who complained about something unrelated to my job description to my boss, who handled it immaturely and didn't vouch for me in any way. The best decision I've made for my career was leaving Toast before the recession and getting a much higher pay raise with an established company.

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Toast Inc Response
3y
Thank you for sharing this feedback. I am so disappointed to hear that this was your experience at Toast, as everything you've outlined directly conflicts with the values we hold ourselves to, and the experience we aim to provide to Toasters. I'm not sure when you left Toast, but I can share that we have continued to build thorough managerial training programs, more widespread recognition opportunities, and programs to enhance work/life blend. While I'm sorry that these weren't part of your experience, I am optimistic that they will help alleviate the concerns you've mentioned for future Toasters. Best of luck to you.
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