Toast Inc reviews

3.8

69% would recommend to a friend

(1,661 total reviews)
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Aman Narang

77% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 23, 2021
Recommend
CEO approval
Business Outlook

Pros

-Great product. -The benefits are decent -Great co-workers -Great company

Cons

-Depending on who you report to; you will work round the clock. Good luck taking time off, the unlimited PTO is a Joke. -Metrics and goals are set by those who have never done the job. -If you suffer from mental health or have serious anxiety; please stay away. -The management team is very unprofessional, they will slack and text you after-hours. - Management constantly adds more and more to your plate while requiring you to perform at a higher clip. -Very cliquey, feels like a popularity contest. If you miss quota the month before your manager will abandon you or immediately put you on an extensive PIP so they can cover their back. You will constantly feel expendable.

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Toast Inc Response
4y
Although this review was difficult to read, I am incredibly appreciative of your feedback. Since you are a current employee, I want to take the opportunity to make this right. There's a lot to unpack here, and I want to make sure we fully understand your situation. Please put time on my calendar or your people success partner's calendar to discuss further. Thank you for your many years as a dedicated Toaster, and I look forward to connecting soon. -Joe Starzec, VP of Sales
1.0
Feb 23, 2024

Popular Table

Recommend
CEO approval
Business Outlook

Pros

Competitive pay, remote options depending on your role

Cons

Leadership are the cool kids, and unless you’re one of them, you have no job security. They promise you the world and then go behind your back to promote their friends and you get left in the dust. They say it’s the long game, but if you don’t meet quota one quarter they’ll push you out and question you as a leader. I’m watching it happen every day. Stay away if unless you’re friends with someone high up here, or your love being constantly micromanaged. They invested millions in the wrong areas including international, hotels, and enterprise. Now they are punishing the people who were asked to sell in those areas. Disgusting. They will tell you to sell the products that don’t have the right integrations, and they will force you to tell stories to customers with using fake metrics and ROI. Toast used to be a great place to work. Truly. But at this stage, even the customers are vocal about all the issues present.

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Toast Inc Response
2y
Thank you for sharing this feedback. I'm disappointed to read this review, as what you've described here does not align with our values or the experience we aim to provide for all employees. Since your review indicates that you're a current employee, I'm hopeful that we have an opportunity to address some of the challenges you're experiencing. If you are open to discussing further, I encourage you to reach out to your People Success Partner. Thank you for all that you do to support the restaurant community.
1.0
Oct 11, 2023

Do not believe all the accolades!

Recommend
CEO approval
Business Outlook

Pros

Decent salary, lots of company holidays

Cons

Everything else. They will tell you there are growth opportunities. There are none unless you are a professional at sucking up to management. They will tell you they care about the employees. Interesting how they moved bonus and promotion cycles out, are hiring more and more offshore teams to replace US -based candidates and are constantly pointing the blame finger at everyone who has stayed. Senior leadership is leaving, staff accountants are leaving and I would suggest that you STAY AWAY from this company if you care about your career. Not sure who they are polling for all the "happiest employee" awards but it sure isn't anyone down in the trenches.

Viewing 13 - 15 of 1,661 Reviews

Glassdoor has 1,768 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.