Toast Inc reviews

3.8

68% would recommend to a friend

(1,662 total reviews)
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Aman Narang

77% approve of CEO

66% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Sep 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Great people and great product

Cons

They are churning and burning sales reps. Manhattan, Kansas is goaled the same as Manhattan, NY….enough said.

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Toast Inc Response
3y
Thank you for sharing this feedback. We work diligently to ensure all territories are fairly structured, but we understand that various areas will have unique challenges. If you have concerns with your territory or quota, please be sure to reach out to me or your manager so we can discuss options and resources available to set you up for success. - Joe Starzec, VP of Sales
2.0
Mar 23, 2022

One word - Sweatshop

Recommend
CEO approval
Business Outlook

Pros

Company culture, hybrid work, fun people

Cons

Everyone I know who has heard of Toast, knows someone at Toast, or has worked at Toast has used the same word to describe this place - Sweatshop. They should seriously start outsourcing their sales roles to other countries at this point the same way they do with the people who manufacture the devices in China. Good product, terrible labor standards and moral objective. It’s sickening to me that they lure in people with college degrees to make what, 38k after taxes? Ew! Stay away from any sales job at this company. Everyone leaves here at some point…typically their breaking point

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Toast Inc Response
4y
This was a very disappointing review to read, and I'm sorry that this was your experience at Toast. We are very proud of the sales program we have built here, and seek to give Toasters every opportunity possible to grow their careers. Our robust sales enablement program, internal mobility opportunities, and managerial training programs are just a few of the examples of ways that we empower employees to do their best. In addition to that, we offer many company-wide benefits, like employee wellness programs and flexible paid time off, to ensure Toasters feel balanced and well-supported. I'm not sure when you left Toast, but I can share that we regularly review our compensation and total rewards philosophy to make sure we are offering employees competitive packages that reflect the deep appreciation we have for their dedication. It seems you may have more to discuss; please feel free to reach out to me directly if you would like to share further. - Joe Starzec, VP of Sales
2.0
Aug 25, 2021

Do not recommend

Recommend
CEO approval
Business Outlook

Pros

Great product, which is revolutionary for the industry.

Cons

Unrealistic, discouraging training program that critiques every little thing you do, which doesn’t stop after completing the training. Extremely micromanaged, down to every detail of the sales process which is discouraging for a sales rep at any level of experience. Management is inexperienced and seems to be promoted based off of only sales numbers vs skill and people management. Was difficult to navigate through company politics and unfair advantages given to more tenured reps. The territories were not valid in terms of opportunity nor were fair and comparable to other reps in surrounding areas. The territory seemed to seal the fate of your success, if you did not have an evenly mixed territory of urban and rural parts you were set up for failure. I would not recommend this company to anyone I know or care about.

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Toast Inc Response
4y
Although I am saddened that this was your experience, I am grateful for your feedback. Our company values are at the heart of everything we do, so to hear that you did not see them reflected in your day-to-day life is disappointing. At Toast, we pride ourselves on giving employees the resources and tools they need to meet their career goals, which includes a robust and thorough managerial training program. We have found that this program not only helps rising managers meet their goals, but also teaches them how to best support and motivate all members of their teams. I would be interested in hearing more about your time at Toast. Please don't hesitate to reach out to me directly on LinkedIn if you would like to discuss further. - Joe Starzec, VP of Sales
Viewing 64 - 66 of 1,662 Reviews

Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.