Toast Inc reviews

The expectations are not realistic. Only a fraction of SDRs (~25%) are hitting quota, while the majority are not. Management refuses to do anything to help us. We're pressured to focus on "activity" rather than what is actually working. Toxic and stressful work environment. Burnout is rampant across the entire org. Upper management is completely inflexible about changing processes to include methods that would actually help set us up for success. The biggest issue with the majority of SDRs not hitting quota is how our pay structure is set up. Even if you're one demo shy of quota, that's a difference of $1k+ on our commission checks. We're told OTE is $72.2k/year and that "the majority of SDRs hit quota" because of how "easy" it is to hit during our interview processes when that's just not the case. It's easier to be put on a performance plan and be fired here than it is to hit quota. It's also impossible to move onto other roles in the company because you're required to hit quota in order to be considered for even a lateral move.

Management is truly lacking, it is one big facade. They befriend you only to be disingenuous. They are terribly deceitful. Management will cheat you out of opportunities, and then lay blame on you for your loss. Assigned mentors may or may not care about your success it’s the luck of the draw. Management also clearly gives into favoritism and it’s apparent within a few weeks of starting. My advice: be wary of everyone and understand that there is no team. Despite what they say, their only interest is themselves.