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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      68% would recommend to a friend

      (1,662 total reviews)
      avatar

      Aman Narang

      77% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Sep 21, 2018

      Broken promises and horrible treatment/work-life balance

      Field implementation engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rapidly growing company with a high evaluation value

      Cons

      Ridiculous work requirements - 60+ hour weeks required. Booked out on appointments as much as 12 weeks ahead, 60+ hours. Unlimited PTO policy, but almost all requested denied. Salaries 40 to 50% under market standard. 15+ hour days normal. Poor yearly evaluations given to prevent having to give raises. Now asking for weekend work as well. Benefits that were cornerstones of hiring being taken away one by one. Almost never get breaks for meals, much less just breaks, even though we should "feel empowered to take breaks," the scheduling and customer needs do not allow for them. Doesn't pay missed meal break penalty pay. Management bonuses based on productivity numbers. Company management and founders are probably just trying to drive the stock evaluation price up so they can bail and make a fortune while the people in the field actually doing the hard customer facing work will be stuck with their stocks for a year after the company goes public, is sold off and then drops drastically in value.

      avatar
      Toast Inc Response
      7y
      Thank you for your candid feedback. I'm really sorry to hear that your experience is as described. My goal is to ensure that our FIEs have a positive work experience and that, despite hypergrowth, we are maintaining work/life balance for the team. Many of the challenges you described are deeply troubling to me as there are measures in place to mitigate these issues. I understand that as we grow there will be the need for continued improvement, and I can assure you that I am committed to developing solutions. However, there are some points mentioned that lead me to think that there might have been a miscommunication or misunderstanding. I would appreciate the opportunity to speak with you to go over these. Please feel free to reach out to me to discuss further. If you prefer to remain anonymous, you can use Officevibe to reach me. - Ellery Fink, Senior Director, Services
      2.0
      May 20, 2025

      Must have a thick skin to stay

      Product
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance Some wonderful coworkers and very bright people Interesting problem space

      Cons

      Leadership, especially senior, is impossible to please. Top down orders are given with little insight to the actual work and problems to be solved. Middle management runs around at the whim of senior management, dismantling teams roadmaps every couple months, and then asking why things aren’t done, done quicker, or done differently. It’s impossible to succeed when there is ever changing guidance on what should be worked on. Many talented people leave due to this. Clear favoritism by management - very cutthroat environment - finger pointing, shifting blame. It is too bad, because the majority of people are great to work with and just want to do their jobs well, and the minority is ruining the rest of our work lives.

      2.0
      Feb 19, 2024

      A Place of Community became a Place of Despair

      Customer growth account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The company has a great name you can use the experience here to pivot to a new role - Remote work seems to be permanent

      Cons

      - You can't walk 5 feet without bumping into middle management - They say career growth is a priority but try to find someone willing to take a promotion - Went from nearly 100% quota attainment to 10% - Gave every single rep a paycut going into the new year - New CEO preaches "managers on the front lines" which really means "get ready to be micromanaged" - Being at Toast used to mean something, now regardless of who you're speaking with they're interviewing else where

      avatar
      Toast Inc Response
      2y
      Although this was a difficult review to read, we appreciate your feedback. It seems you have a lot on your mind. Please consider reaching out to your manager or your People Success Partner to discuss further; we are all here to support you.
      Viewing 58 - 60 of 1,662 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.