Toast Inc reviews

3.8

68% would recommend to a friend

(1,662 total reviews)
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Aman Narang

77% approve of CEO

66% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Feb 24, 2025

Do not be fooled

Recommend
CEO approval
Business Outlook

Pros

Product with a good reputation.

Cons

This is the worst company I've ever come into contact with. Horribly mismanaged, especially within the retail side of the organization. Managers are inexperienced and it very much shows. I was fired unexpectedly, with no previous feedback given, 4 days out of a month long training process based on the results of an informal presentation with vague guidelines and no clear expectations set. During that conversation they also mentioned my inability to attend a conference as a reason for termination (my flight was cancelled). These people worship the office and expect you to do the same. They act like they care about their people but they don't and will do anything except coach you to your potential. Save yourself the time and stress and find a less toxic sales organization to work for.

1.0
Feb 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is relatively comparable to other tech companies.

Cons

If you are good at your job you will be punished by the workload. Managers will allow their favorites to claim your cases for closes so that you can be put on a PIP. If you speak a second language, be expected to have all calls funneled to you, and no you won't be compensated for it. You will be the last to know when new features or issues arise, and will have to figure out how to respond on the fly. Don't fall for the inclusivity marketing, read the company reviews by ethnicity. They only treat whites and Asians well. You will be treated like you are responsible for the mistakes of the third party business partners. Third party business partners are recycled to different positions rather than terminated so expect to deal with the same bad employees over and over. If you go to HR especially if it regards a manager expect the complaint to be buried and that you will be "struggling to meet standards" soon after. I was less depressed during war than I was at this job. Easily one of the most toxic work environments I have ever experienced.

1.0
Mar 11, 2021
Recommend
CEO approval
Business Outlook

Pros

The diversity and culture at Toast is something to be celebrated.

Cons

The diversity and culture is a coverup for a joke of a structure. The Onboarding team is a total nightmare and leadership does not care. This is not just sour grapes from a former employee. Top talent is leaving left and right because we were completely overworked and as it turns out very underpaid. They preach work/life balance but they do not believe it at all. The numbers you have to make every month make it impossible to work a regular schedule. Even though leadership was told many times, they just ignored it and acted like it wasn’t an issue and continue to pile on work. It was probably the worst place I’ve worked.

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Toast Inc Response
5y
Thank you for this feedback. This review was tough to read, and I'm sorry this was your experience. Since COVID hit, we have been on a journey of recovery, and part of that was working on our staffing levels across the team. We know through our engagement surveys and feedback our employees share via our All Hands calls that we still have work to do in order to get workloads right and to make sure our teams across CS are set up for success. Please know that I am listening and am actively working with our People team to address the issues that our Toasters escalate to us. I sincerely appreciate the contributions you made at Toast during your tenure with us. Thank you again for taking the time to share this feedback. Emmanuelle Skala, SVP, Customer Success
Viewing 55 - 57 of 1,662 Reviews

Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.