Toast Inc reviews

3.8

69% would recommend to a friend

(1,682 total reviews)
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Aman Narang

78% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Feb 27, 2024

Steeply downhill

Recommend
CEO approval
Business Outlook

Pros

Used to be such a great place to work. Great vibe, good benefits, good people

Cons

Gone so downhill recently. SLT trying to keep investors happy. 10% company layoffs. Benefits being cut all over the place. Forcing RTO in Ireland!! A truly awful policy when remote was so successful. Toast is no longer the place it was. There’s also no transparency, leadership decided to plow ahead with RTO despite overwhelming negative feedback.

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Toast Inc Response
2y
Firstly, I'd like to thank you for your many years as a Toaster. Although this was a difficult review to read, I appreciate the perspective you've shared. Since your review indicates that you're a current employee, I hope we have the opportunity to address some of the challenges you've mentioned here. If you're open to discussing your concerns in more detail, I strongly encourage you to reach out to your manager or your People Success Partner. We're all here to help you thrive at Toast.
1.0
May 25, 2023
Recommend
CEO approval
Business Outlook

Pros

- The Salary is high

Cons

- The stocks are worth nothing - PMs are not able to do their job - Managers offload you their work - The technology level is embarrassing (and is impossible to change it)

1.0
Mar 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Compensation is kinda okay in compare to other companies.

Cons

Workforce reductions are handled in a way that lacks transparency, with quiet, incremental layoffs creating uncertainty and eroding trust. In some cases, decisions appear influenced more by individual managers’ insecurities or personal biases than by clear business or performance criteria, which raises concerns about fairness and prioritization of the company’s long term goals. Certain departments, particularly those tied to financial products, suffer from weak and inconsistent leadership, with layers of management that often lack clarity, direction, or technical grounding. Career progression feels opaque and heavily constrained, with advancement rarely reflecting actual impact or capability. Visibility seems to outweigh substance, those who promote themselves aggressively tend to move forward faster than those delivering meaningful results. Despite public messaging around inclusivity, there are noticeable gaps in how fairly people are treated and recognized across teams. There is a disconnect between senior leadership and individual contributors, with limited evidence of genuine respect or understanding of day to day work. Navigating the environment often requires prioritizing optics and alignment over honesty and technical integrity, which creates a culture of guarded communication. Collaboration is undermined by self-interest, with many individuals focusing primarily on personal advancement rather than team success. Technical depth and real contributions do not appear to be the primary drivers of growth, individuals with strong communication but limited execution are often the ones who progress. HR and People functions appear to operate primarily as a shield for the company, whether by design or expectation from top leadership. Instead of acting as a neutral or corrective force, they tend to defend the organization even when issues are rooted in ineffective or unqualified management. This dynamic, directly or indirectly, enables weak managers to persist, while concerns raised by teams are dismissed or reframed. As a result, leadership often receives an overly sanitized version of reality, with significant gaps around project health, delivery challenges, decision quality, and root causes.

Viewing 1468 - 1470 of 1,682 Reviews

Glassdoor has 1,791 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.