Toast Inc reviews

3.8

69% would recommend to a friend

(1,674 total reviews)
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Aman Narang

79% approve of CEO

67% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,674 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Dec 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Great environment full of good people, stocked pub with plenty of surrounding food options.

Cons

Mishandled construction plans as well as unorganized in certain aspects due to hyper-growth

5.0
Nov 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Honestly? Everything. Toast is an incredible company to work for. Almost all of the sales team I’m on (1/4 of the country) hits or beats quota every month. You also get to sell something you can believe in. I’ve had sales jobs selling snake oil, but when I call up my customers and ask how they’re doing, ALL of them are doing significantly better with Toast. Also, the commissions are insane. You can easily clear 100k, and the top reps are making 50% more than that.

Cons

Not much really. Toast is growing very quickly, so there are small changes every now and then, but management does a great job of minimizing the effects on the sales team.

1.0
Nov 20, 2019

BEWARE! Not Impressed with Sales (BDR —> AE)!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Plenty of beer from the keg in the Pub!

Cons

I wouldn’t recommend joining this company as an SA/BDR (or AE) for a few reasons: - Compensation isn’t generous compared to many other tech companies in Boston! Side note for AE’s - Toast recently “experimented” with shrinking territory sizes without telling AE’s or even their managers. Toast brags about how amazing its culture is, but secretly cheating employees of their hard work is unacceptable. If you’re alright with being a lab rat and not being able to make rent or buy groceries, Toast is the place for you! - A real “frat bro” culture - if you’re not into that, good luck! - Any concerns aren’t addressed seriously by management! Also, lots of the BDR managers are former BDR’s who only held the job for one year. One year isn’t long enough to develop “world class” management skills. - Looking to move into a role after this position - compensation isn’t good for internal hires. Moreover, Toast is all about hiring AE’s from outside the company. BDR’s turned AE’s haven’t been performing well for the most part. Good luck getting promoted to AE, spots for internal hires are limited!

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Toast Inc Response
6y
Thanks for taking the time to write a review. I’m sorry to hear that we let you down with your overall Toast experience. With hypergrowth comes a lot of change. We’ve been working really hard to continue innovating and iterating on our processes, and I’m sorry if this has made you feel like a “lab rat.” I, along with the rest of sales leadership, care deeply about the team’s growth and development, which is why we’ve continued to invest in onboarding, training, and internal mobility offerings. We’re also working hard to make sure that the culture across the sales org is inclusive of everyone. While we do offer a variety of free snacks and beverages to all employees, drinking is by no means an expectation for socialization. I’m always open to hearing feedback on ways that we can continue improving the Toast experience. If you feel comfortable sharing more information, I welcome you to reach out to me directly on LinkedIn or via email. I wish you all the best in your future endeavors. - Aman Narang, President & Co-Founder
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Glassdoor has 1,782 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.