Is Torrid a good company to work for as a Retail Associate?

Retail Associate professionals working at Torrid have rated their employer with 3.6 out of 5 stars in 93 Glassdoor reviews. This is a higher than average score with the overall rating of Torrid employees being 3.3 out of 5 stars. Search open Retail Associate Jobs at Torrid now and start preparing for your job interview by browsing frequently asked Retail Associate interview questions at Torrid .

Does Torrid pay Retail Associate employees well?

Retail Associate professionals rate their compensation and benefits at Torrid with 2.6 out of 5 stars based on 93 anonymously submitted employee reviews. This is 3.9% better than the company average rating for salary and benefits. Find out more about Retail Associate salaries at Torrid.

How happy are Retail Associate professionals working at Torrid?

36% of Retail Associate employees at Torrid would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Retail Associate professionals have also rated Torrid with a 3.2 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.0 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Torrid?

Sales Associate (431) , Store Manager (143) , Assistant Manager (114) , Key Holder (100) , Retail Sales Associate (90) , Keyholder (67) , Assistant Store Manager (32) , Part Time Assistant Manager (31) , ASM- Assistant Store Manager (19) , Manager (19) , Full Time Assistant Manager (18) , Associate (17) , Sales Associate/Keyholder (17) , Sales Associate/Key Holder (15) , Retail Store Manager (13)

What are the pros of working at Torrid according to real employee reviews?

"Discount on clothing and great coworkers" ((in 112 reviews)); "the people are great and can make or break the experience" ((in 73 reviews)); "The work environment is fun and friendly." ((in 38 reviews)); "Atmosphere is amazing and the teams are great!" ((in 33 reviews)); "Discount and benefits are good." ((in 33 reviews))

What are the cons of working at Torrid according to real employee reviews?

"Low pay and really no hours." ((in 210 reviews)); "poor management and they want you to do too much for what they pay you." ((in 114 reviews)); "She doesn't know how to hire on good managers for beans because she lacks managerial skills herself." ((in 69 reviews)); "Bad Upper Management" ((in 59 reviews)); "No hours leaving you no reason to work" ((in 54 reviews))

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Torrid

Torrid Retail Associate reviews

3.6

36% would recommend to a friend

(93 total reviews)

Lisa Harper

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.6

Career opportunities

Retail Associate employees have rated Torrid with 3.6 out of 5 stars, based on 93 company reviews on Glassdoor. This indicates that most Retail Associate professionals have a good working experience there. Torrid is rated in line with the average (within 1 standard deviation) by Retail Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

93 reviews

4.0

Jul 10, 2026

Enjoyable customer interactions, but pay is lacking

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Helping customers out was always fun

Cons

Not enough pay for the travel

3.0

Jun 10, 2026

Friendly environment but inconsistent hours and pay

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

The environment was friendly and chill from customers to co-workers. The work was manageable and easy enough, especially for a first time job.

Cons

The pay wasn't great, and hours were inconsistent. Sometimes I'd work 6 hours in a whole week, and other times I would work 20+ hours. Our location also had a HUGE turnover rate after the new manager was hired while I was there. You also weren't allowed to sit down, even when there was no customers. That was a big downside for the plus-size employees.

4.0

Nov 13, 2025

Great company

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great leadership and an awesome community

Cons

There are few hours and poor pay

Viewing 1 - 3 of 93 Reviews

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Torrid

Torrid Retail Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Enjoyable customer interactions, but pay is lacking

Friendly environment but inconsistent hours and pay

Great company

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