Pros
The pros to this job are gaining skills. Working at a high traffic, high volume Tory Burch Outlet I learned quickly how to multitask, think quickly, and smile while doing so. The people I met during my time there were all so incredible, we all considered each other family. This job is not for the shy seller... Tory Burch herself is outgoing and friendly as well as energetic, so a lot of her company values and policies come from her energy.
Cons
Managers down your throats all the time "Who are you talking to? What are they looking for? Where are they from? What is their name?" are spewed at you every few minutes. Store could get so slow that only 4 people will walk through in an hour, yet 4 sales associates, a cashier, and a leader would all be on the floor at once and would practically lunge at these poor customers. Selling tactics that they teach you are usefull, however if they catch you saying the same phrases frequently they will "touch base" with you and say you're doing it wrong... even though it's what they taught you. There is strict enforcement of a separation between support associates and sales associates. We were not allowed to go into the back room for any reason but to use the bathroom on shipment days. The support team supervisor was very strict and would literally force you out of the backroom and then immediately tell a leader if you were back there for any reason. The management watches you very closely, and the track sales numbers every single day. If you are underperforming for a specific amount of time you get put on corrective action, even if it's your first couple months. Management brushed off sales associate concerns of two specific associates abusing discounts and reselling just because they were the two best sellers in the store and wanted to keep them at that store. Lots of miscommunication and mixed signals, each manager has different expectations and are not always on the same page.