Total Quality Logistics reviews

Pretty much everything. You are looked down upon as a slacker if you do not work over 50 hours a week. The recruiters will lie to you when explaining how the pay is structured. It isn't a base+commission it is a base+draw+commission and it cant take a very long time to pay off your draw, you are constantly fighting it. On top of that they will lie about how often you will be working on Saturdays which are a total waste of your time when you do. You basically babysit LAE's accounts for them, they also forget to mention the 16 hours of "after hours" shifts that are Saturday afternoons and Sunday mornings in four hour increments. The "training" isn't really training. They give you a 2 week crash course on the industry of trucking (lets be honest no one graduates college and aspires to be a freight broker) then attach you to an established account to do the work they don't want to for a few months of "training". A trained monkey can do what an LAET does, it isn't hard in the least, but is very frustrating as dealing with truck drivers and dispatchers who don't speak English in order to cover a load can be impossible. They will cuss at you and disrespect you at every turn. They are now interviewing and hiring(?) people without college degrees. This goes to show the unprofessional and money-grab type of atmosphere. There is no satisfaction in the job, you are not helping anyone and you surely will go home at night stressed and angry due to the stress involved. They encourage being healthy and working out because you will never leave your chair from 8-530 in fear of missing a call. You will see some very unethical and rule bending tactics employed. get used to that. No wonder carriers complain about the company. No explanation to how they are constantly voted as a "top work place". During the recruiting, training and LAET phase they will dazzle you with stories of riches. Granted some people do very well but let me be clear they got LUCKY! You call thousands and thousands of worked over "prospects" praying to God one of them bites. Even if you find someone to set up as a customer you get no bonus for doing so and they may not even tender you any freight. If you would have started at TQL 5 years ago you would be set. It is very obvious that the market very quickly became saturated and the vast majority of big clients have been taken and new hires are left to snap up whatever they can find. Management knows this so when you leave at the one year mark they give all your customers to already established brokers. People get fired or straight up quit on a weekly basis. Again this comes down to LUCK. You have to call the right person at the right time and they have to willing to give you good money for your service. People work their asses off and get no where and some get lucky and land a decent customer to keep their head above water until people leave and they are handed more customers from the person who was let go/fired. Coming to my next point. IT IS A GIANT PYRAMID SCHEME. They hire recent college grads for a "fast paced and energetic environment" where you will work for the company, help an established broker, hopefully generate them some sort of customers then when you don't get lucky enough to land a good big customer they will fire you and will move onto the next one. They play numbers games with their employees, if they go through enough employees one or two of them will land a big customer and make the company enough money to make up for all the others who didn't get as lucky. They hire 20-30 people every two weeks, and no one over the age of 30 is still an LAE, if that tells you anything. Employees openly joke about being fired and being there longer than a year as being impressive. Also the stress involved is astronomical and every situation is out of your hands because you are on the phone with people.

very high turnover rate and competing against one another as much as competing against competitors in the industry