Everything. The body rots from the head down and the upper management, mid-management are all idiots. Ken even had a CIO which was a contractor and "stole" their only competitive advantage (a very crappy internally written piece of software) and is selling it to all the sales guys who have left and started their own company. Hire someone to write your software as a contractor...duh, the contractor owns it. They are so far in dept b/c of rosey projected numbers, their poor reputation from blog posts in the industry, pirating software and now paying for it that they will be lucky to be in buisiness next year. They have zero metrics for any decision made, hence any decision which is made is a shot in the dark.